lavori in località Ancona (Italia)

This role combines customer service, scheduling, order coordination, and marketing outreach. The ideal candidate is highly organized, tech-savvy, and comfortable with both inbound and outbound communication.

• Answer inbound calls and respond to customer inquiries.
• Schedule and confirm in-home consultations and installation appointments.
• Maintain ongoing communication with customers throughout the order and delivery process.
• Follow up with customers after installation to ensure satisfaction and request Google Reviews.

• Track orders with suppliers and confirm delivery dates.
• Communicate updates with the installation team and customers.
• Keep accurate records in CRM and scheduling systems.

• Manage and create content for Facebook and Instagram.
• Post regularly, engage with followers, and respond to comments / messages.
• Support email campaigns by adding new contacts and managing lists.

• Conduct outbound calls to Realtors, contractors, designers, and new homeowners.
• Research and generate targeted call lists for outreach.
• Build and maintain a pipeline of leads for sales opportunities.

• Previous experience as a Virtual Assistant, Customer Service Representative, or Marketing Assistant.
• Strong communication skills (verbal and written).
• Proficient with CRM systems, scheduling software, and social media platforms.
• Creative and skilled in using Canva to design engaging social media posts.
• Highly organized, detail-oriented, and comfortable juggling multiple tasks.
• Outbound calling or lead generation experience is a plus.

• Flexible, remote work environment.
• Training on our systems, products, and processes.
• Opportunity for long-term growth with a fast-growing local business.