Virtual Assistant

Scalesource; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A local business in Italy is seeking a Customer Support Specialist to manage customer inquiries, schedule appointments, and handle marketing outreach. You will be responsible for maintaining communication with customers and generating leads through calls and social media engagement. The ideal candidate should be tech-savvy, organized, and possess strong communication skills. This role offers a flexible, remote work environment and opportunities for long-term growth within the company.

Servizi

Flexible work environment

Training on systems and products

Opportunity for long-term growth

Competenze

• Previous experience as a Virtual Assistant, Customer Service Representative, or Marketing Assistant.
• Strong verbal and written communication skills.
• Proficient with CRM systems and social media platforms.
• Creative in designing engaging social media posts using Canva.
• Highly organized and detail-oriented.

Mansioni

• Answer inbound calls and respond to customer inquiries.
• Schedule and confirm in-home consultations and installation appointments.
• Maintain communication with customers throughout the delivery process.
• Manage content for Facebook and Instagram.
• Conduct outbound calls for lead generation.

Conoscenze

Customer service

Scheduling

Tech-savvy

Communication

CRM systems

Social media management

Lead generation

Strumenti

Canva

CRM software

Scheduling software

Descrizione del lavoro

About the Role

This role combines customer service, scheduling, order coordination, and marketing outreach. The ideal candidate is highly organized, tech-savvy, and comfortable with both inbound and outbound communication.

Key Responsibilities

Customer Support & Scheduling

• Answer inbound calls and respond to customer inquiries.
• Schedule and confirm in-home consultations and installation appointments.
• Maintain ongoing communication with customers throughout the order and delivery process.
• Follow up with customers after installation to ensure satisfaction and request Google Reviews.

Order & Operations Support

• Track orders with suppliers and confirm delivery dates.
• Communicate updates with the installation team and customers.
• Keep accurate records in CRM and scheduling systems.

Marketing & Social Media

• Manage and create content for Facebook and Instagram.
• Post regularly, engage with followers, and respond to comments / messages.
• Support email campaigns by adding new contacts and managing lists.

Lead Generation & Outreach

• Conduct outbound calls to Realtors, contractors, designers, and new homeowners.
• Research and generate targeted call lists for outreach.
• Build and maintain a pipeline of leads for sales opportunities.

Qualifications

• Previous experience as a Virtual Assistant, Customer Service Representative, or Marketing Assistant.
• Strong communication skills (verbal and written).
• Proficient with CRM systems, scheduling software, and social media platforms.
• Creative and skilled in using Canva to design engaging social media posts.
• Highly organized, detail-oriented, and comfortable juggling multiple tasks.
• Outbound calling or lead generation experience is a plus.

What We Offer

• Flexible, remote work environment.
• Training on our systems, products, and processes.
• Opportunity for long-term growth with a fast-growing local business.