Coach à Italie

Azienda: LVGH Srl - Luxury Hospitality Management

Position: Front Office Manager
Department: Rooms Division / Front Office

About the Hotel
Following two years of extensive renovation, the historic Albergo Italia reopens under the new name Cortina Palace, part of the luxury collection “Le Graal.”
This 5-star luxury hotel, featuring a contemporary and sophisticated design, aims to offer guests a unique and memorable hospitality experience through impeccable, empathetic, and spontaneous service. The goal is to create a welcoming and refined atmosphere where every guest feels valued and pampered. The primary objective of the team is to excel in every aspect of the guest experience—from warm welcomes and personalized attention to the high quality and uniqueness of dining and wellness services.

Role Summary
The Front Office Manager is responsible for leading and supervising all front office operations, including reception, concierge, guest relations, and bell services. This role ensures the highest level of guest satisfaction, service quality, and operational efficiency in line with the standards of a luxury hotel. The Front Office Manager plays a key role in creating a welcoming, professional, and service-oriented atmosphere for both guests and team members. As this is a new opening, a key responsibility will be the configuration of the property management system.

Key Responsibilities

• Oversee daily front office operations, ensuring seamless check-in, check-out, and guest service processes.
• Lead, train, and motivate the front office team to deliver exceptional and personalized guest experiences.
• Maintain high standards of service in accordance with the hotel’s brand and luxury positioning.
• Ensure proper handling of guest requests, concerns, and feedback with discretion and prompt resolution.
• Coordinate closely with Housekeeping, Concierge, Reservations, and other departments to ensure guest satisfaction.
• Monitor room availability, occupancy levels, and collaborate with Revenue Management to optimize yield.
• Guarantee accurate handling of guest billing, payments, and reporting.
• Conduct regular training, performance evaluations for front office staff.
• Ensure compliance with health, safety, and security procedures.
• Prepare and analyze operational reports, forecasting, and guest satisfaction metrics.

Requirements

• Degree in Hospitality Management or a related field.
• Minimum 3–5 years of experience in a similar leadership role within luxury hospitality.
• Strong knowledge of front office systems (e.g., Opera, Protel, or similar PMS).
• Mandatory knowledge of the SynXis reservation system.
• Excellent knowledge of Leading Hotels of the World standards.
• Proven leadership, organizational, and interpersonal skills.
• Fluent in English; proficiency in other languages is a strong advantage.
• High level of professionalism, discretion, and attention to detail.
• Flexibility to work shifts, weekends, and holidays based on operational needs.
• Excellent problem-solving and guest recovery skills.

What We Offer

• Competitive salary and benefits package
• Opportunity to be part of a prestigious and internationally recognized luxury hotel
• Career development and continuous training opportunities
• Dynamic and supportive work environment
• Meals and accommodation for non-local candidates