Work in Portugal - Customer Operations / Italian Market (Accomodation from Day 1)

Cross Border Talents; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A recruitment firm is looking for an Operations Customer Expert to join their Customer Service Operations team in Lisbon. The role involves responding to customer queries via various channels, maintaining records using CRM tools, and achieving performance goals. A competitive compensation package is offered, including health insurance and potential bonuses. Candidates should be fluent in Italian and have a background in customer service. This position provides a great opportunity for career growth in a multicultural environment.

Servizi

Health insurance from day one

Meal allowance

Potential productivity bonus

Competenze

• Proficient in Italian, able to handle customer queries effectively.
• Previous experience in customer service or related field is preferred.
• Strong communication skills, both verbal and written.

Mansioni

• Respond to customer requests via email, chat, and calls.
• Handle support tickets related to general queries and refunds.
• Maintain accurate records using CRM tools.

Conoscenze

Italian language proficiency

Customer service experience

Communication skills

CRM tools familiarity

Descrizione del lavoro

Want to Relocate to Portugal?

We are looking for Italian-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position : Operations Customer Expert

Location : Lisbon, Portugal

Market : Italian-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will :

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation : 1,050 / month

• Base salary
• Monthly holiday & Christmas allowances
• Meal allowance (7 per working day)
• Apartment benefit‑in‑kind (200 declared on payslip, tax‑free until 31 / 12 / 2026)
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation : 1,379.00 / month

• Base salary
• Monthly holiday & Christmas allowances
• Meal allowance
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Training Information

• Schedule : 8 hours / day
• Training content includes system onboarding, customer management, product training & on‑the‑job practice
• Training allowance : 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours / week + 1 hour lunch break
• 22 vacation days per year
• Italian holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.

Want to apply or learn more? Feel free to message me!