VIP Guest Relations & Duty Manager

Hilton Worldwide, Inc.; Roma; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company in Italy is seeking a Guest Relations and Duty Manager to oversee the needs of VIP and long-stay Guests. This role requires managing first impressions and delivering exceptional Guest experiences through effective communication and customer service. The ideal candidate will have previous managerial experience and excellent interpersonal skills. A commitment to high service standards in a fast-paced environment is essential. Join our team to enhance guest satisfaction and hospitality excellence.

Competenze

• Previous managerial experience in a customer service function.
• Excellent leadership and communication skills.
• Ability to listen and respond to demanding Guest needs.

Mansioni

• Manage the needs of VIP Guests and ensure exceptional Guest experiences.
• Serve as point of contact for long-stay Guests.
• Ensure high level of customer service in Reception and Lobby.

Conoscenze

Customer service experience

Leadership

Interpersonal skills

Communication skills

Ability to work under pressure

Flexibility

Strumenti

Property management systems

Descrizione del lavoro

A leading hospitality company in Italy is seeking a Guest Relations and Duty Manager to oversee the needs of VIP and long-stay Guests. This role requires managing first impressions and delivering exceptional Guest experiences through effective communication and customer service. The ideal candidate will have previous managerial experience and excellent interpersonal skills. A commitment to high service standards in a fast-paced environment is essential. Join our team to enhance guest satisfaction and hospitality excellence.