Upsell Team Leader

Qualcomm; Lazio; Ibrido; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A tech company based in Rome is seeking a Sales Upsell Leader to drive customer expansion strategies. The successful candidate will lead a team of specialists, define the upsell approach, and collaborate with multiple departments. Ideal applicants will have 3-5 years in sales roles, especially in tech or SaaS. This position offers a competitive compensation package, including an uncapped commission plan and smartworking options.

Servizi

Total compensation aligned with experience

Uncapped commission plan

Welfare for you and your family

Smartworking policy 50%

Competenze

• 3–5 years of experience in sales or customer expansion roles.
• Experience in SaaS, digital, or tech environments.
• 1–2 years managing goal-oriented teams is a nice to have.

Mansioni

• Lead and motivate a team of Customer Expansion Specialists.
• Define upsell strategy across client segments.
• Promote a consultative sales model.
• Analyze portfolio data for growth opportunities.
• Work with Marketing, Customer Success, and Product teams.
• Monitor KPIs for accurate forecasting.

Conoscenze

Sales and customer expansion experience

Team leadership

Analytical skills

Familiarity with KPIs and CRM

Professional English

Strumenti

Hubspot

Salesforce

Descrizione del lavoro

Job Description

The Role

Reporting directly to our COO, you will be the core of our expansion strategy. You won't just be a manager, but a strategic coach tasked with maximizing the customer lifecycle and value.

Key Responsibilities

As the Sales Upsell Leader, you will ben

• Leading and motivating a team of Customer Expansion Specialists, ensuring high performance and a quality commercial approach
• Defining the Upsell strategy across various client segments, optimizing processes and minimizing the Churn rate.
• Promoting a consultative sales model, helping doctors understand the value of the proposed solutions and how they can impact their business.
• Analyzing portfolio data, identifying growth opportunities and areas for improvement.
• Working closely with Marketing, Customer Success, and Product to create effective campaigns, initiatives, and materials.
• Monitoring weekly and monthly KPIs, ensuring accurate forecasting.

Qualifications

We are looking for

• 3–5 years of experience in sales / customer expansion roles (upselling, inside sales, account management).
• Ability to lead teams and improve performance through coaching, processes, and analysis.
• Experience in SaaS, digital, or tech environments.
• Analytical skills and familiarity with KPIs, metrics, and CRM (Hubspot / Salesforce).
• Professional knowledge of English language.

Nice to Have

• 1–2 years of experience managing goal-oriented teams focused on business objectives.
• Experience selling marketing products (e.g., Google Ads).
• Interest in the healthcare sector.

Additional Information

What we offer:

• 💶Total compensation aligned with your experience
• 📈Uncapped commission plan.
• 🧑Welfare for you and your family
• 🏠Smartworking policy 50%, based in Rome
• < role in a fast-growing, high-impact company

Selection process:

• Phone/video screening with HR
• Interview with Customer Expansion Team Leader