Travel Experience Counselor

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Vicenza; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading travel management company is seeking a Travel Experience Counselor in Vicenza, Italy. The role requires creating travel arrangements and advising clients on travel requirements. Candidates should have at least 1 year of call center or travel counseling experience and proficiency in a CRS. Excellent customer service skills are essential. This position promotes a cooperative working environment and adherence to travel policies and security standards.

Competenze

• Minimum 1 year call center experience or equivalent travel counselor experience.
• Proficiency in a minimum of one CRS.
• Industry knowledge and reservation skills.

Mansioni

• Create domestic reservations including air, hotel, rail, and ground transportation.
• Advise clients on international travel requirements.
• Provide 1st level support for customer service issues.

Conoscenze

Customer service

Problem-solving

Communication

Attention to detail

Formazione

High school diploma or equivalent

Strumenti

CRS (Computer Reservations System)

Descrizione del lavoro

Job Description - Travel Experience Counselor (250000AU)

The Travel Experience Counselor is responsible for the successful completion of travel arrangements within CWT and client guidelines, meeting the standards of excellent customer service.

Main responsibilities:

• Creates domestic reservations for clients to include air, hotel, rail, and ground transportation.
• May create single destination international itineraries to major international destinations.
• Advises clients of international travel requirements such as visas, passports, immunizations, etc.
• Supports one or more accounts.
• Solves typical travel related problems consistently.
• Operates within detailed procedures under minimal supervision.
• Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues.
• Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients’ travel policy utilizing available resources, including but not limited to online resources, to ensure compliance with clients’ travel policy.
• Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures.
• Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
• Attends staff and training meetings for ongoing updates in the travel industry and office procedures.

Maintains a favourable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.

Qualifications

Experience & education:

Experience

• Minimum 1 year call center experience or equivalent travel counselor experience.
• Industry knowledge and reservation skills in order to create domestic and single destination international reservations.
• Proficiency in a minimum of one CRS
• High school diploma or equivalent

Knowledge, skills and abilities (KSAs)

Ability to meet and maintain required performance standards

**An equivalent combination of education and experience may be considered.**

Security Notice

This position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, the individual is required to adhere to all government required and/or company mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.

As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

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