Travel Concierge Assistant

Star International Group, Inc.; Legnano; In loco; EUR 24.000 - 32.000; Tempo pieno

Descrizione del lavoro

A leading Destination Management Company in Italy seeks a Travel Concierge Assistant to manage travel bookings and provide exceptional customer service. Candidates should have at least 1 year experience in a similar role and possess strong writing, organizational, and negotiation skills. This position offers a friendly work environment and opportunities for professional growth within the travel industry.

Servizi

Opportunity for career progression

Friendly working environment

International work atmosphere

Competenze

• Minimum of 1 year experience in a travel or concierge role.
• Attention to detail and strong research capabilities.
• Fluency in English is essential.

Mansioni

• Booking hotels, restaurants, and tours for clients.
• Negotiate with suppliers and assist with creative solutions.
• Deliver great customer service with an 'above and beyond' attitude.

Conoscenze

Customer service

Strong writing skills

Time management

Organization

Tech-savvy

Formazione

Bachelor's degree

Travel & Tourism or Hospitality

Strumenti

Salesforce

Google Drive

Descrizione del lavoro

Travelive is a collection of trusted destination management companies (DMCs) specializing in unique travel experiences tailored to individual clients. Our destination specialties include Greece, Italy, Croatia, Spain, Portugal, Morocco, Egypt, and Turkey.
Founded by a former advisor, Travelive was built around the challenges experienced by advisors selling the world.
With offices in the US and across destinations, our dedicated teams led by Country Managers offer the benefits of working with a US company while also providing in-depth local knowledge, support, and a complete solution from 4* to ultraluxe.

Travelive expertise includes custom FIT itineraries, group and multi-generational travel, country combinations, pre-and-post cruise, shore excursions, private yacht charters, and villas. Travel planners are available for consultation with advisors and their clients.Itineraries are completed by our in-house concierge team and all guests have access to our 24/7 in-destination support.

We are looking to expand our team in our Voula office in Athens, Greece, and are seeking an experienced individual for our current opening: Travel Concierge Assistant.

Applicants should be highly motivated individuals seeking a career path featuring exceptional opportunities for personal and professional growth.

Responsibilities include:

• Booking a variety of aspects of travel and concierge requests including hotels reservations, restaurant bookings, transfers, vehicle hire and tours
• Negotiations and communications with suppliers
• Assisting with creative solutions across all travel requirements as per their clients' needs
• Assisting with writing copy for social media channels and the client's website
• Delivering great customer service and maintaining an 'above and beyond' attitude
• Working across their CRM platform and bespoke systems to curate itineraries for clients
• Participate in business development - which can be anything from lead generation, to attending networking events
• Assisting in creation of presentations and packages for clients
• Assisting with overall organization and administration for the division as required

Qualified applicants should have:

• Bachelor's degree; Travel & Tourism or Hospitality beneficial
• Passion for travel and lifestyle preferably with a minimum of 1 years' experience in a travel /concierge or lifestyle role
• Highly organized, ability to prioritize and multitask especially when under pressure
• High care of duty to both clients and team members and a willingness to go the extra mile for both
• Tech-savvy and able to work with a range of systems - Salesforce and Google Drive experience would be preferable
• Extremely strong writing skills - experience writings copy would be a bonus
• Strong research capabilities with a solution driven approach to any tasks
• Impeccable attention to detail and cross-checking skills
• Strong communication skills both written and verbal
• Fantastic time management skills and comfortable managing multiple tasks simultaneously
• A methodical approach to processing data - experience in data uploading would be a bonus
• Good knowledge of industry suppliers, destinations and hotels would be extremely beneficial
• Widely travelled with good travel knowledge and experience
• Reservation's experience - travel / restaurants / vehicles
• Quick learning, able to adapt to new and an ever-changing environment
• Strong work ethic and team player attitude, with strong independent initiative
• Fluency in English is essential
• Male candidates must have fulfilled their military obligations

Travelive offers:

• A unique opportunity to grow within one of the leading Destination Management Companies in the travel industry
• Friendly and professional working environment
• An international and diverse work atmosphere
• Continuous opportunities for career progression

Travelive is an equal opportunity employer. Only applications submitted in English will be considered.