Technical Support Specialist (Connected Care)

Philips Iberica SAU; Padova; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading health technology company in Italy is seeking a Technical Support Specialist (Connected Care) to provide expert-level technical support across medical equipment and software. The role requires a Bachelor's degree and a minimum of 5 years’ experience in a biomedical environment. Candidates should possess strong troubleshooting, diagnostic, and communication skills in English and Italian.

Competenze

• 5+ years’ experience in technical service within a biomedical environment.
• Applied knowledge of electronics, mechanics, and networking.
• Ability to work independently and in a team environment.

Mansioni

• Provide expert technical support via phone, email, and chat.
• Diagnose and troubleshoot equipment issues.
• Manage escalations effectively and conduct root cause analyses.

Conoscenze

Technical support

Troubleshooting

Diagnostics

Organizational skills

Communication

Formazione

Bachelor's Degree in Electronics or Electrical Engineering

Strumenti

Test instruments

Descrizione del lavoro

Job Title

Technical Support Specialist (Connected Care)

Job Description

Technical Support Specialist (Connected Care)

Delivering expert-level technical support by resolving complex customer issues across medical equipment and software, driving product quality improvements, and collaborating cross-functionally to ensure seamless service and innovation.

Your role:

• Deliver expert technical support via phone, email, and chat, resolving complex product and equipment issues.
• Diagnose and troubleshoot electro-mechanical and software problems, implementing corrective actions to restore performance.
• Manage escalations across clinical, marketing, and R&D domains, ensuring timely and effective resolution.
• Conduct root cause analyses and define preventive measures to improve product reliability.
• Maintain accurate documentation of support tickets and recurring issues to inform product development and quality programs.
• Report on customer site conditions and misuse to drive proactive interventions.
• Support new product introductions and oversee field installations remotely and on-site.
• Escalate severe issues to senior specialists and ensure visibility across business units and markets.

You're the right fit if you have:

• Bachelor's Degree/ Vocational Education in Electronics or Electrical Engineering, Technical Support, Customer Service Management or equivalent.

• Minimum of 5 years’ experience in technical service within a biomedical environment, ideally including remote support operations.

• Applied knowledge of electronics, mechanics, and networking to install, diagnose, and repair equipment, using appropriate tools and test instruments effectively.

• Strong organizational skills, self-disciplined and the ability to work independently.

• Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.

• Ability to adapt to changing work requirements in a complex, fast-paced environment.

• Oral and written communication skills in English in addition to Italian as local language

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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