Technical support specialist

Bending Spoons; Milano; In loco; EUR 46.000 - 83.000; Tempo pieno

Descrizione del lavoro

A leading digital company in Milano is looking for an IT Support Specialist to provide technical support, integrate IT systems, and maintain infrastructure. The ideal candidate will possess strong problem-solving skills, be team-oriented, and have a high command of English. This role offers competitive compensation and exceptional growth opportunities within a talented team. Benefits include flexible hours, remote work, and a rich relocation package. Relocation to Italy may also offer a 50% tax cut.

Servizi

Flexible hours

Remote working

Health insurance

Learning and training support

Relocation package

Generous parental support

Yearly retreat

Competenze

• Ability to solve complex problems and structure ideas sharply.
• Ambitious and responsible for own work.
• Supports team efforts and is reliable.

Mansioni

• Provide day-to-day IT support and resolve helpdesk requests.
• Integrate IT stacks of newly acquired companies.
• Maintain the office IT infrastructure.
• Oversee onboarding and offboarding of hardware and software.
• Offer technical support for live events.

Conoscenze

Problem-solving

Initiative

Team spirit

Proficiency in English

Descrizione del lavoro

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards.

To achieve this objective, we execute the following strategy: We acquire a digital business with untapped potential and make it as successful as we can by leveraging our platform—which comprises our expertise, technologies, data, brand, talents, and company culture. Then, we invest the proceeds into making our platform more powerful, and into acquiring new businesses. Thus, our strategy sees us combine an investor’s attention to capital allocation with the hands‑on approach of an operator.

For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate.

A few examples of your responsibilities

• Execute day‑to‑day IT support for all Spooners by resolving and escalating helpdesk requests related to hardware, software, and SaaS tools.
• Own the integration process of IT stacks of newly acquired companies into a cohesive, centralized ecosystem, ensuring compatibility, continuity, and consistently excellent standards.
• Maintain the office’s IT infrastructure, including networking, conferencing, and access control, ensuring all operates smoothly and securely without fail.
• Lead the onboarding and offboarding of Spooners’ hardware and software, ensuring devices, accounts, and access are correctly configured and documented.
• Provide technical support for live events, including testing, setup, and real‑time troubleshooting, to guarantee a seamless experience for all participants.

What we look for

• Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
• Drive. You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.
• Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent.
• Proficiency in English. You read, write, and speak proficiently in English.

What we offer

• Incredibly talented, entrepreneurial teams. You’ll work in small, result‑oriented, autonomous teams alongside some of the brightest people in your field.
• An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too.
• Competitive pay and access to equity in the company. Typically, we offer individuals at the start of their career an annual salary of £47,660 in London and €46,027 elsewhere in Europe. For a candidate that we assess as possessing considerable relevant experience, the salary on offer tends to be between £56,345 and £85,797 in London, and €54,346 and €82,557 elsewhere in Europe. Compensation varies by location and expected impact, and grows rapidly as you gain experience and translate it into greater contributions. For individuals who demonstrate exceptional capability, we may offer compensation that extends beyond the usual ranges to reflect their higher expected impact. If you're offered a permanent contract, you'll also be able receive some of your pay in company equity at a discounted price, thus participating in the value creation we achieve together. If relocating to Italy, you may enjoy a 50% tax cut.
• All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top‑of‑the‑market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.