Technical Support (Next Generation Sequencing)

Novogene Europe; Remoto; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading genomic services provider is seeking a Technical Support professional for Southern Europe, ideally located in Florence, Rome, or Napoli. The role involves collaborating with sales teams, providing customer solutions, and conducting market analysis to drive business growth. Candidates should possess a PhD or M.S in molecular biology or a related field, with preferred experience in high-throughput sequencing. Excellent English communication skills and a proactive attitude are essential for ensuring client satisfaction and addressing pre-sales issues.

Competenze

• PhD or M.S in molecular biology, genetics, or related majors.
• Experience in high-throughput sequencing is preferred.
• Outstanding listening, verbal and written English communication skills.
• Proactive and able to multitask under pressure.
• Good communication and teamwork skills.

Mansioni

• Communicate with sales teams to promote business opportunities.
• Provide timely communication to customers to solve pre-sales issues.
• Support analysis of regional potential customer groups.
• Conduct research on market requirements and product competitiveness.
• Travel for client meetings and company events when required.
• Support other business needs as necessary.

Descrizione del lavoro

Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround time to all our customers.

We are currently recruiting for a Technical Support covering Southern Europe. This role is highly collaborative and requires drive, organisation, and excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth.

Location: Remote (Ideally at Florence, Rome or Napoli)

Job descriptions:

• Responsible for communicating with sales teams to promote the transformation of business opportunities, completing quarterly and annual payment collection and settlement targets.
• Responsible for timely communication with customers to solve pre-sales problems and providing customers with solutions when necessary.
• Support the analysis of regional potential customer groups and collect relevant customer information.
• Support dynamic research and analysis on market requirements, product competitiveness, and the latest industrial science and technologies.
• Business travel when required to support client meetings and Company events
• Support other business requirements when needed.

Your skills and experience:

• PhD. / M.S in molecular biology, genetics and related majors. Experience in high-throughput sequencing is preferred;
• Outstanding listening, verbal and written English communication skills.
• Be proactive. Have pioneering spirit. Ability to multitask and work under pressure.
• Good at communication and team work.
• Native language speaking will be a big plus.

Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Novogene is commited to ensure all qualified applicants will receive consideration for employment without regard to race, colour, religion or belief, sex, sesual orientation, gender identity, national origin, disability, or any other legally-protected characterisitcs.

All employment decisions at Novogene are based on business requirements on its positions and skill sets on applicants. The business is committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental conditions.

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Technical Support Next Generation Sequencing • Monza, ITALY