Technical Service Engineer - Italy

JR Italy; Firenze; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A technology firm specializing in energy solutions is seeking a Technical Support Engineer based in Italy. The role involves providing expert technical support, conducting training for installers, and collaborating with sales teams to enhance customer satisfaction. Candidates should have an engineering degree, over three years of relevant experience, and be fluent in Italian and English. This position offers the opportunity to travel nationally and occasionally internationally.

Competenze

• 3+ years of experience in technical support or engineering in relevant sectors.
• Fluent in Italian and English, both written and spoken.
• Ability to travel nationally and occasionally internationally.

Mansioni

• Deliver expert technical support to customers and partners.
• Conduct training sessions for installers and internal teams.
• Collaborate with the sales team to provide technical expertise.

Conoscenze

Technical support expertise

Customer communication

Adaptability

Problem-solving

Formazione

Engineering degree in Electrical Engineering

Descrizione del lavoro

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EU work permit required:

Yes

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Job Reference:

523651009105362944033714

Job Views:

4

Posted:

22.08.2025

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Job Description:

Work Responsibility:

• Deliver expert, solution-driven technical support to our professional customers and partners.
• Conduct engaging training sessions to empower installers and internal teams.
• Manage RMA requests with speed and precision to keep customer satisfaction high.
• Drive service optimization, improving response times, parts usage, and cost-efficiency.
• Track and report service KPIs to ensure continuous improvement.
• Collaborate with the sales team to provide technical expertise during customer meetings and project planning.
• Prepare compelling technical proposals, system designs, and product presentations.
• Ensure all technical solutions meet local regulatory and grid requirements.
• Monitor local market trends and share insights with R&D, product, and marketing teams.
• Support our presence at trade shows, technical workshops, and partner events.
• Provide hands-on support during on-site installations and commissioning when needed.

Requirements:

• Based in Italy with the ability to travel nationally and occasionally internationally.
• Engineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus).
• 3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors.
• Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset.
• Adaptable and proactive, comfortable working in a fast-paced, international environment.
• Fluent in Italian and English, both written and spoken.