The Project Manager at BlueRock TMS is responsible for leading the successful delivery of TMS implementation projects. This role involves managing cross-functional teams, including Technical Business Analysts, Dev-Ops, Middleware, and Customer Success, to ensure projects are completed on time, within scope, and to the highest quality standards. The Project Manager will also play a key role in driving the adoption of product-driven methodologies, API standardisation, and best practice templates, ensuring that customers achieve optimal results from their BlueRock TMS deployment.
Key Responsibilities
- Project Planning & Execution
- Lead the end-to-end project management of BlueRock TMS implementation projects, from initiation through delivery.
- Develop detailed project plans, including timelines, milestones, resource allocation, and risk management strategies.
- Ensure on-time milestone compliance and full project delivery within budget, meeting or exceeding customer expectations.
- Coordinate and manage cross-functional project teams, including Technical Business Analysts, Middleware specialists, and other key stakeholders.
- Collaborate closely with the Technical Business Analyst to design, implement, test, and deploy BlueRock TMS, ensuring alignment with customer needs and product best practices.
- Work with the Middleware team to onboard Logistics Service Providers and integrate third-party systems such as WMS, ERP, Visibility Providers, and Customs Solutions.
- Serve as the primary point of contact for customers during the project lifecycle, ensuring clear communication and effective expectations management.
- Lead project kick-off meetings, requirement-gathering sessions, and post-implementation reviews to ensure customer satisfaction and continuous improvement.
- Conduct regular status meetings and update customers and internal stakeholders on project progress, risks, and issues.
Quality Assurance & Best Practices
- Ensure all projects adhere to BlueRock TMS's quality standards, including using best practice templates and product-driven methodologies.
- Oversee & support the testing and validation of TMS deployments, working with the Technical Business Analyst to ensure all solutions meet customer requirements.
- Drive the adoption of standardized processes and tools to enhance project delivery efficiency and consistency.
- Lead efforts to standardize and optimize API connections between BlueRock TMS and third-party systems, ensuring seamless integration and data flow.
- Work with the Technical Business Analyst to promote the effective use of APIs by customers and partners, driving greater adoption and value from the TMS platform.
- Manage technical dependencies and integration points to minimize risks and ensure successful project outcomes.
- Proactively identify and manage project risks, developing mitigation strategies to address potential issues before they impact project delivery.
- Resolve conflicts and obstacles during the project lifecycle, ensuring that teams remain focused and aligned with project goals.
- Escalate critical issues to senior management as needed, with recommendations for resolution.
Billing & Financial Management
- Manage the financial aspects of projects, ensuring that all work is billed according to the standard Time and Materials (T+M) billing model.
- Ensure accurate and timely reporting of project hours, achievements, and other billable activities to facilitate invoicing.
- Collaborate with the finance team to send invoices and track payments, ensuring that projects remain financially healthy and within budget.
Reporting & Documentation
- Prepare and present regular project status reports to senior management, highlighting key achievements, challenges, and areas for improvement.
- Maintain comprehensive project documentation, including project plans, meeting minutes, risk logs, and post-implementation reports.
- Contribute to continuously improving project management processes, tools, and templates.
Success Metrics
- Successful TMS implementation projects within scope and budget.
- Compliance with project milestones and financial targets.
- Accurate and timely invoicing and financial reporting.
- High success rates post-implementation.
- Adoption of best practice templates and product-driven methodologies across projects.
- Continuous improvement of project management processes and tools.
Qualifications
Educational Background
- Bachelor’s degree in Project Management, Business Administration, Information Systems, or a related field is preferred.
- PMP, PRINCE2, or similar project management certification is a plus.
Professional Experience
- Minimum of 3 years of experience in project management.