Technical Customer Support

Dometic; Pescara; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global outdoor solutions leader is seeking a passionate Technical Customer Support to join their team in Pescara. This role is essential in connecting customers and technical experts, ensuring a premium experience. Candidates should have at least 3 years of experience in customer service, fluency in Italian and English, and a positive, collaborative spirit. Seize the opportunity to contribute to a dynamic environment focused on innovation and customer satisfaction.

Servizi

Dynamic work environment

Opportunities for learning and development

Community support among colleagues

Competenze

• At least 3 years’ experience in Customer Service or Technical Support.
• Familiarity with digital channels such as chat and video calls.
• Fluency in Italian and English.

Mansioni

• Manage B2B & B2C customer cases across multiple channels.
• Provide first-level technical support on mobile power solutions.
• Act as the voice of the customer to share insights with sales.

Conoscenze

Customer Service

Technical Support

Problem-solving

Collaboration

Formazione

Degree in Customer Service or related field

Descrizione del lavoro

Overview

Dometic is a global leader in outdoor living solutions, providing essential gear for an adventurous lifestyle. We are on an exciting growth and transformation journey within our Mobile Power Solutions business.

The Mobile Power Solutions portfolio encompasses cutting-edge solar panels and alternators for efficient power generation, advanced inverters and chargers for seamless power conversion, and a diverse range of lithium batteries for reliable energy storage.

Our Pescara site is a key innovation and manufacturing hub for Mobile Power Solutions, and we are now looking for our next star: a passionate Technical Customer Support to join our team.

About The Position

As a Technical Customer Support in our Mobile Power Italy team, you will connect customers, sales, and technical experts, ensuring every interaction delivers a premium experience before, during, and after the sale. With a customer-first mindset and proactive approach, you’ll deliver solutions for both B2B & B2C customers, building trust and shaping how they experience Dometic.

Your Main Responsibilities

• Manage B2B & B2C customer cases across multiple channels, ensuring timely and effective resolutions
• Provide first-level technical support on mobile power solutions
• Act as the voice of the customer by sharing insights with sales and development teams
• Support training initiatives and improve FAQs, manuals, and user documentation to enhance the customer journey.

What do we offer?

We offer an exciting opportunity in a dynamic, fast-paced, and global environment, with great possibilities to learn, develop, and take on new challenges. At our Pescara site, you’ll find more than a workplace - you’ll join a community where colleagues support and inspire each other while working with advanced technologies that power life on the move. Here, your ideas matter, your contribution is valued, and together we’ll shape the future of mobile power.

A suitable background would be

A solid experience in Customer Service, Internal Sales, or Technical Support – ideally gained in an international environment - as well as the following qualifications and experiences:

• Degree or equivalent experience in a related field (Customer Service, Sales Support, or Commercial Support)
• At least 3 years’ experience in Customer Service or Technical Support, including working with digital channels such as chat, video calls
• Knowledge or aptitude in electronics troubleshooting or electrical systems
• Fluency in Italian and English (written and spoken)

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• A positive mindset that inspires others and is solution-oriented
• A customer-first attitude with empathy and adaptability, turning challenges into positive outcomes
• Curiosity to understand how things work, translating knowledge into clear and practical support
• A collaborative spirit, eager to learn, share, and help take customer support to the next level

And of course – our Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star?

Then we would love to see your application. Selection is being made on a running basis. If you have any questions regarding the position, please contact Benedetta Florian, Talent Acquisition at [e-mail]