Technical After Sales Support

Claypaky; Seriate; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading consumer services company in Seriate is seeking a Technical After Sales Support professional. This role involves managing technical support requests, providing after-sales assistance, and collaborating with international partners. Candidates should have at least 5 years of experience in technical assistance, a degree in a technical field, and possess strong problem-solving skills. This full-time position is crucial for maintaining customer satisfaction through effective communication and technical support.

Competenze

• Minimum 5 years of experience in technical assistance on complex products.
• Proficiency in IT systems and English at B2 level.
• Creativity in finding solutions.

Mansioni

• Manage technical support requests via ticketing systems.
• Provide remote after-sales technical assistance.
• Collaborate with international Service Partners.
• Draft and update product manuals.
• Support implementation of remote assistance tools.

Conoscenze

Problem-solving skills

Communication skills

Adaptability

Teamwork

Stress tolerance

Formazione

Degree or Diploma in a technical field

Descrizione del lavoro

Technical After Sales Support – Claypaky

A position based at our headquarters in Seriate (BG), reports to the Help Desk Manager.

Key Responsibilities

• Manage technical support requests via ticketing systems, ensuring timely resolution and clear communication with customers.
• Provide remote after-sales technical assistance and collaborate with international Service Partners.
• Ensure correct application of warranty terms and assist customers in identifying and receiving the right spare parts.
• Collaborate with the Quality Department to report and analyze product non-conformities, supporting continuous improvement initiatives.
• Draft and update product manuals (user, configuration, installation).
• Keep customers informed about new documentation, firmware/software releases, bug fixes, and technical solutions.
• Support the implementation and optimization of remote assistance tools and digital platforms for ticket management and customer satisfaction analysis.
• Provide information for 8D reports, particularly for phase D2.
• Coordinate activities with the Repair & Maintenance section and Service Partners for effective issue resolution.

Requirements

• Degree or Diploma in a technical field.
• Minimum 5 years of experience in technical assistance on complex products.
• Strong problem‑solving skills and proficiency in IT systems.
• English proficiency: at least B2 level.
• Excellent communication skills, adaptability, and ability to work in a team‑oriented environment.
• Stress tolerance and creativity in finding solutions.

Nice to have

• Basic knowledge of DMX control systems and technical drawing software.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Consumer Services

Location

Seriate, Lombardy, Italy