Team Leader Serravalle

Diesel; Serravalle Scrivia; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading fashion retailer in Serravalle Scrivia seeks an experienced Team Leader for its Outlet Store. The role involves leading and coaching a sales team to meet sales targets while delivering an exceptional client experience. Candidates should have at least two years of managerial experience in retail, strong communication skills, and a passion for the fashion industry. This is a full-time permanent position offering competitive pay and development opportunities.

Servizi

Competitive pay with commissions

Development opportunities

Generous employee discount

Dynamic and inclusive team environment

Competenze

• At least 2 years of previous experience in a managerial role in fashion/luxury retail.
• Experience training, empowering, and motivating a team.
• Results-driven and customer-focused.
• Excellent analytical and numerical skills.
• Strong attention to detail.
• Very good knowledge of English and Italian.

Mansioni

• Lead the store team to transform client experiences.
• Achieve commercial targets through efficient organization.
• Coach and provide feedback for client experience excellence.
• Drive the digital experience in-store.

Conoscenze

Integrity

Leadership

Communication

Client focus

Problem-solving

Descrizione del lavoro

Team Leader Serravalle – Diesel

Location: Serravalle Scrivia, Piedmont, Italy

Job summary: Diesel is looking for an experienced Team Leader for its Outlet Store in Serravalle. The role reports to Store Management and focuses on leading and coaching a sales team to achieve monthly sales targets while delivering an excellent client experience.

You Fit With This Position

• You undertake work with a high degree of integrity, leading by example in every situation.
• You take action and ownership, ensuring a magical client experience for clients while aiming to be a leader with a passion for helping others grow.
• You are a powerful communicator, handling your colleagues and clients with personal care and empathy.
• You are responsible, courageous with ideas, resilient and authentic in your approach.
• You act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients.
• You are a master at storytelling and at the art of asking engaging questions.
• You think innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients.

Key Responsibilities

• Lead the store team, transforming each client experience into special moments and driving individual and team objectives.
• Achieve commercial targets through efficient organization of the team and successful product management.
• Improve commercial performance via product knowledge, sales and stock analysis, product rotation, replenishment and visual equipment supervision.
• Lead a high‑performing client‑facing and service‑oriented team.
• Coach and provide feedback to ensure the highest standard of client experience.
• Drive the digital experience in store and use digital resources to communicate.
• Empower, develop, motivate and work alongside the team to deliver an elevated customer experience.
• Build a client book through establishing relationships to drive traffic and engagement.
• Create authentic bonds with colleagues by fostering growth and listening with respect and inclusion.
• Support the Store Manager in driving store strategy and achieving sales performance, understanding client desires to create a hand‑crafted 360° experience.
• Contribute to the development and implementation of business action plans to enhance sales across product categories and client tiers.
• Demonstrate best‑in‑class sales and self‑leadership on the selling floor, providing excellent and specialised customer service and developing loyal client relationships via CRM initiatives.
• Guarantee floor‑level efficiency and effectiveness in clienteling, displays, merchandise, cleanliness and grooming, solving problems with positive outcomes.
• Build and maintain relationships with fellow advisors, instilling a sense of belonging and a positive, passionate, forward‑thinking mindset.

Key Requirements

• At least 2 years of previous experience in a managerial role in fashion/luxury retail.
• Experience training, empowering, and motivating a team.
• Results‑driven and customer focused.
• Excellent analytical and numerical skills.
• Strong commercial skills and product sensibility.
• Strong communication skills (verbal, in‑person, email, etc.).
• Strong attention to detail.
• Very good knowledge of English and Italian.
• Strong interest in the fashion world, especially Denim.

What We Offer

• A full‑time permanent contract.

• Competitive pay with commissions on individual sales and an incentive on store targets.

• Development opportunities in the Diesel and OTB group store network in Italy and abroad.

• Generous employee discount on Diesel and OTB group brands.

• A young, dynamic, and inclusive team, with an international environment of over 60 nationalities and 60% women.

• Highly inclusive working environment and recognition of outstanding performance.

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