Team Leader Customer Care

Prima; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in the insurance sector seeks a Team Leader for Customer Care. This role involves team management, KPI monitoring, and supporting training activities in a hybrid work environment. Candidates with experience in auto insurance products and strong interpersonal skills are encouraged to apply.

Servizi

Flexible hybrid work environment

Access to training and growth opportunities

Private health insurance

Gym memberships

Wellbeing programs

Mental health support

Competenze

• 2-3 years of experience as a Team Leader in the insurance sector.
• Deep knowledge of auto insurance products.
• Familiarity with insurance back-office procedures.

Mansioni

• Support training activities and coordinate the team to achieve goals.
• Monitor key KPIs for service improvement.
• Identify areas for individual and team development.

Conoscenze

Team management

Interpersonal skills

Stress management

Autonomy

Descrizione del lavoro

Join to apply for the Team Leader Customer Care role at Prima.

This position involves supporting the training activities, coordinating and engaging the team to achieve goals, monitoring key KPIs for service improvement, and identifying areas for individual and team development.

We are looking for candidates with 2-3 years of experience as a Team Leader in the insurance sector, with deep knowledge of auto insurance products, team management skills, and familiarity with insurance back-office procedures. Additional qualities include a team-oriented attitude, strong interpersonal skills, autonomy, and stress management.

Working with us means enjoying a flexible hybrid work environment, access to training and growth opportunities, private health insurance, gym memberships, wellbeing programs, and mental health support.

If you are passionate and meet the requirements, apply now! We value diversity and encourage all interested candidates to apply, even if they do not meet every requirement.