Support Engineer - IT Security & Incident Response

ION; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading tech company based in Italy is seeking a Service Specialist to provide technical and functional support to clients. In this role, you will handle customer inquiries, manage issues, and collaborate with different teams. Ideal candidates will have a degree in Computer Science, strong problem-solving skills, and knowledge of Linux and SQL. Proficiency in English and Italian is essential, and the role may require working shifts and weekends.

Competenze

• Degree or equivalent experience in Computer Science or related field.
• Strong analytical and proactive problem-solving skills.
• Experience with Linux/Unix command line.
• Good understanding of SQL and PL/SQL.

Mansioni

• Respond to customer inquiries on technical issues via phone and email.
• Track resolution progress and communicate updates effectively.
• Undertake application system checks to pre-empt issues.

Conoscenze

Analytical problem solving

Linux knowledge

SQL and PL/SQL proficiency

IT security knowledge

Communication skills in English

Communication skills in Italian

Formazione

Degree in Computer Science or related field

Descrizione del lavoro

A leading tech company based in Italy is seeking a Service Specialist to provide technical and functional support to clients. In this role, you will handle customer inquiries, manage issues, and collaborate with different teams. Ideal candidates will have a degree in Computer Science, strong problem-solving skills, and knowledge of Linux and SQL. Proficiency in English and Italian is essential, and the role may require working shifts and weekends.