Stage Sales Support LifeTech

DLL Group; Milano; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading technology solutions provider in Milano is seeking a Sales Support professional. The role entails first-line support for vendor and dealer channels, ensuring timely transaction processing and compliance with policies. Candidates should possess strong communication skills, proficiency in Microsoft Office, and a team-oriented attitude. This full-time position offers career development opportunities and flexible working options, while contributing to customer satisfaction and process efficiency.

Servizi

Flexible hours

Health and Wellness program

Career development opportunities

Volunteer days

Competenze

• Ability to analyze information ensuring documentation accuracy and compliance.
• Strong attention to detail and compliance.
• Good communication skills (verbal & written).
• Highly motivated to exceed customer expectations.
• Ability to work in a fast-paced environment.
• Must be a team player.

Mansioni

• Provide exceptional customer service to stakeholders.
• Support customer onboarding including AML/KYC processes.
• Ensure compliance with local and corporate requirements.
• Champion process improvement and automation.
• Maintain relationships with vendors and partners.

Conoscenze

Data Entry

Customer Service

Communication

CRM

Sales Support

Technical Support

Strumenti

Microsoft Office Suite

Salesforce

Descrizione del lavoro

Description

Stage Sales Support LifeTech

As Sales Support your role is to provide first line support to DLLs extensive vendor and dealer channels. Support the sales process in the application step in line with business support processes and vendor / partner agreements. Your role will be to ensure that all settlement transactions are processed in a timely and accurate manner in compliance with company policies. The role is part of the Sales department and reports to the Sales Support Team Leader.

Find out more here about how you can unleash your full potential at DLL

Day to day :

• Provide exceptional customer service to all stakeholders internal & external ensuring timely and accurate completion of requests.
• Support customer onboarding : including Anti Money Laundering (AML) / Know Your Customer (KYC) onboarding process
• Effectively communicate and collaborate as a team. Proactively undertake cross‑training with other team members monitor workload and turnaround times and maintain frequent communication with the Team Leader to enable effective management of workflow and ensure compliance with service level agreements.
• Adhere to company policies and procedures including completion of all training requirements and timely follow up on delegated action items.
• Ensure that all the managed business is performed in compliance with the local and corporate compliance requirements with special focus on Anti Money Laundering (AML) legislation.
• Champion process improvement and automation across the business improving efficiencies accuracy and customer service.
• Be accountable for achieving daily weekly and monthly KPIs and SLAs.
• Develop and maintain a positive consultative relationship with vendors customers and co‑workers
• Support daily contact via email or by phone with external stakeholders as dealers partners vendors customers.

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food free health checks fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities : online learning member development programs.
• Click this link for an overview of all the benefits in your region.

We not only live up to the expectations of our customers for today but also anticipate their market needs of tomorrow.

Essentials :

• Ability to review and analyze information ensuring accuracy of documentation and compliance with internal and regulatory procedures.
• Strong attention to detail and high level of accuracy and compliance.
• Good communication skills (verbal & written).
• Highly motivated to exceed internal and external customer expectations.
• Proficient in using the Microsoft Office Suite such as Word Excel and Outlook.
• Ability to work in a very fast‑paced environment.
• Must be a team player
• Language skills : Italian native speaker and Good knowledge of English is a plus

Extras :

• Good problem‑solving skills.
• Effective interpersonal skills.
• Good planning & organizational skills.
• Ability to prioritize tasks and work autonomously with minimal supervision.
• Ability to effectively share knowledge.
• Ready to work for a company that is Partnering for a Better World!

Choose wellbeing

DLLs wellbeing ambition is to educate equip and empower members to build connections manage their mental emotional physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows :

• Connection Build meaningful connections with other DLL members
• Health Manage mental emotional and physical health
• Finance Provide learning opportunities to help members achieve personal financial health
• Lifestyle Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL

Good to know :

• Deadline for application : November 26th (application deadline may close sooner if a high number of applications are received)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website.
• DLLs referral program applies
• #LI-DC1
• For more information please contact our Talent acquisition partner Dafne Cardinaux via

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive barrier‑free recruitment and selection processes and work environments. If contacted for an employment opportunity please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

Key Skills

Data Entry,Customer Service,Account Executives,Email,Product Knowledge,Account Management,Communication,CRM,Salesforce,Phone Calls,RFP,Sales Goals,Powerpoint,Technical Support,Sales Support

Employment Type

Full‑Time

Experience

years

Vacancy

1