Spa Coordinator

Four Seasons Hotels Ltd; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury hotel chain in Italy is seeking a Spa Coordinator to enhance guest experiences through exceptional customer service. Key responsibilities include managing appointment schedules, ensuring cleanliness in reception areas, and assisting guests with inquiries. The ideal candidate will have strong organisational skills and a commitment to high service standards. The role offers a flexible schedule within a supportive team, alongside competitive compensation and benefits.

Servizi

Lucrative salary

Market-leading benefits package

Flexible schedule options

Complimentary hotel stays

Tuition reimbursement

Competenze

• Interest in fashion merchandising and retail sales in a spa setting.
• Strong organisational and multitasking skills are essential.
• Ability to work under pressure while adapting to changing demands.

Mansioni

• Provide a welcoming atmosphere for guests and assist with inquiries.
• Manage scheduling and ensure cleanliness in spa areas.
• Handle guest complaints promptly to ensure satisfaction.

Conoscenze

Organisational skills

Multitasking

Customer service

Attention to detail

Descrizione del lavoro

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the Location

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222‑room hotel all within a 125‑acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern‑day elegance, the resort includes residents‑only facilities and amenities, a luxury spa and state‑of‑the‑art well‑being / fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis centre, an 18‑hole golf course, bowling and movie theatre experiences, and an exclusive private club.

About the Role

The Spa Coordinator ensures exceptional guest experiences by welcoming guests, handling inquiries, and managing appointment schedules. The role requires a professional, courteous approach to delivering services and ensuring smooth operations in line with Four Seasons standards.

Key Responsibilities

• Provide a welcoming and relaxing atmosphere for all guests, offering information about spa treatments, products, and services.
• Manage scheduling efficiently, ensuring the best use of therapist time and maximizing guest satisfaction.
• Maintain cleanliness and organization in the spa reception and retail areas.
• Escort guests to locker rooms and provide orientations if no attendant is available.
• Recommend and sell retail products, providing guests with home‑care advice.
• Assist with pop‑up spa receptions for group arrivals and various administrative tasks.
• Handle gratuities, product sales, and ensure smooth daily operations, including end‑of‑day closing procedures.
• Address guest complaints promptly, ensuring their satisfaction.
• Support the spa team with various duties, such as stocking and preparing guest amenities.
• Participate in ongoing training to enhance product knowledge and customer‑service skills.

Qualifications

• Interest in fashion merchandising and retail sales in a spa setting.
• Strong organisational and multitasking skills.
• Ability to work under pressure and adapt to changing demands.
• Attention to detail and accuracy with booking and inventory systems.
• A professional, positive attitude and a commitment to high standards of service.

What we offer

• Lucrative salary!
• Market‑leading benefits package that includes Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental‑health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

Schedule & Hours

40 hours a week / Flexible schedule option to be discussed. Primarily M‑F.

Learn more about what it is like to work at Four Seasons-visit us : https://www.fourseasons.com/careers

Four Seasons is an Equal Opportunity, Affinitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life‑long career with global potential and a real sense of pride in work well done.