ServiceNow Business Analyst - ITSM & Requirements Lead

Stefanini EMEA; Torino; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global IT services company based in Torino is looking for a skilled Business Analyst to work closely with project stakeholders and the Development Team. This role involves capturing and analyzing user requirements, creating user stories, and ensuring alignment between business and technology. The ideal candidate should have proven experience in ServiceNow projects, strong analytical skills, and be fluent in both English and Italian. Excellent communication and multitasking skills are essential for this position, which requires 3 years of Business Analysis experience.

Competenze

• Proven experience as a Business Analyst or Consultant in ServiceNow projects.
• Strong understanding of IT Service Management (ITSM) processes and module and ITIL framework.
• Ability to translate business requirements into clear and actionable specifications.
• Strong analytical thinking and attention to detail.
• ServiceNow certifications are a strong plus.
• Fluent in English and Italian (written and spoken).
• 3 years of Business Analysis experience.
• Solid presentation facilitation interview and workshop skills.
• Ability to work on multiple projects under tight deadlines.
• Ability to navigate ambiguity and simplify complex situations.
• Proficiency in capturing and documenting business requirements and specifications.
• Strong process flow and diagramming skills.

Mansioni

• Work within the clients internal governance team supporting them with ServiceNow.
• Form a partnership with the client business teams to understand their business.
• Collect and analyze business user and system requirements.
• Bridge the gap between business and technology.
• Create and maintain functional requirements and user stories.
• Work with Development Team to facilitate story estimation.
• Support Development Team in understanding business requirements.
• Assist in the creation of technical documentation.

Conoscenze

SQL

Agile

Business Analysis

Visio

Waterfall

Business Process Modeling

Requirements Gathering

User Acceptance Testing

Business requirements

SDLC

Systems Analysis

Data Analysis Skills

Descrizione del lavoro

A global IT services company based in Torino is looking for a skilled Business Analyst to work closely with project stakeholders and the Development Team. This role involves capturing and analyzing user requirements, creating user stories, and ensuring alignment between business and technology. The ideal candidate should have proven experience in ServiceNow projects, strong analytical skills, and be fluent in both English and Italian. Excellent communication and multitasking skills are essential for this position, which requires 3 years of Business Analysis experience.