Service Sales Area Manager - Air Conditioning

Panasonic Industry Europe GmbH; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading electronics manufacturer in Milan is seeking a Service Sales Area Manager for air conditioning systems. The role demands at least 5 years of service sales experience in HVAC, strong customer orientation, and fluent Italian. The position offers various training opportunities and a high work-life balance.

Servizi

Flexible working hours

High work-life balance

International work environment

Training and development opportunities

Competenze

• At least 5 years of experience in service sales, preferably in HVAC.
• Fluent in Italian and good English (spoken and written).
• Experience in coordinating multidisciplinary teams and projects.

Mansioni

• Promote and sell maintenance packages to customers.
• Identify cross-selling and up-selling opportunities.
• Collaborate with Marketing for promotional campaigns.

Conoscenze

Customer orientation

Negotiation skills

Problem-solving

Project coordination

Formazione

Bachelor's degree in Engineering, Economics or similar

Strumenti

CRM management

Descrizione del lavoro

Service Sales Area Manager - Air Conditioning

Panasonic Heating & Ventilation Air-conditioning Europe | February

Milan, Italy

Are you looking for a new opportunity that offers meaningful work with true purpose? We would love to welcome you to our multinational team!

Your growth is our growth. We invest in your future by enhancing your skills and abilities through training opportunities and interesting challenges.

At Panasonic, we believe in the power of collaboration — only together can we continue to expand our innovative edge and exceed our customers’ expectations. We are a powerful brand with a rich company culture, based on our 7 principles. It's not just about what we do, but how we do it. To fulfill our social responsibilities, we will continue to do what we have done for over 100 years — to enrich people’s lives at home and at work, and move society forward.

WHAT YOU WILL BE DOING

The Service Sale Specialist will be responsible for the development, coordination, and management of projects related to the maintenance of air conditioning systems. Specifically, the role will involve:

• Promoting and selling maintenance packages to end and/or professional customers by supporting the contact center, implementing teleselling strategies, and ensuring achievement of set objectives.
• Identifying cross-selling and up-selling opportunities to increase sales value.
• Collaborating with the Marketing team to develop promotional campaigns and support materials.
• Coordinating and monitoring the activities of service centers, ensuring compliance with quality standards.
• Supervising workflow for subscriptions, payments, and technical interventions through the corporate CRM.
• Ensuring deadlines are met and operations are efficient for maintenance execution.
• Developing strong relationships with service centers and implementing initiatives to increase their loyalty.
• Providing continuous support to customers to ensure high satisfaction and contract renewals.
• Keeping all involved actors updated on operational procedures and maintenance package features.

WHAT WE ARE LOOKING FOR

• Degree: Preferably Bachelor's in Engineering, Economics, or Industrial Technical Maturity, with specialization in Thermotechnics or Mechanics.
• Work experience: At least 5 years in service sales, preferably in HVAC, energy, or technical maintenance sectors.
• Experience in coordinating multidisciplinary teams and projects.
• Familiarity with CRM management and operational processes related to service contracts.
• Languages: Fluent Italian and good English (spoken and written).
• Strong customer orientation, needs analysis, negotiation, and closing skills.
• Problem-solving skills and resilience.

WHAT WE OFFER YOU

• A strategic role with responsibilities contributing to the company's success.
• International work environment.
• Various training and development opportunities.
• Flexible working hours.
• High work-life balance.

ABOUT US

Panasonic is a leading global electronics manufacturer since 1918. Our mission is to create the "tomorrow" of business through integrating technology, business, and creativity to realize ideal lifestyles and societal solutions. Learn more about our sustainability initiatives at Panasonic.

Find more information about Panasonic as an employer here.

DIVERSITY, EQUITY AND INCLUSION

We are committed to fairness, equality, and creating an inclusive workplace where everyone feels empowered. We respect and value individuals for who they are and their contributions. Panasonic is proud to be an equal opportunity employer. All qualified applicants will receive consideration regardless of race, religion, sex, sexual orientation, gender identity, disability, or other characteristics.

YOUR CONTACT TO HR

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