Service NOW Administrator – Banking Sector

Fineco Bank; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading European bank is seeking a ServiceNOW Administrator in Milan. The role involves managing the ServiceNow platform, ensuring compliance in a banking environment, and engaging in audits. Candidates should have 2–4 years of experience with ServiceNow, strong ITSM knowledge, and a degree in technical disciplines. The position offers a hybrid work model.

Competenze

• Minimum 2–4 years of experience with the ServiceNow platform in a banking or enterprise context.
• ServiceNow certifications (CAD, IntegrationHub Specialist) and ITIL are appreciated.
• Precision and ability to operate in high-criticality and audit environments.

Mansioni

• Operational and administrative management of the ServiceNow platform.
• Supervision of updates, patching, and quality control across environments.
• Implementation of security policies and access segregation.

Conoscenze

Excellent knowledge of ITSM modules

Strong knowledge of JavaScript

Experience with REST/SOAP APIs

Basic knowledge of security, authentication

Formazione

Degree in technical-scientific disciplines

Descrizione del lavoro

Overview

Fineco Bank is a leading European bank with a 20 years history and a fully digital DNA with a branchless approach since the start. Fineco is one of the banks with the widest products range available. We have developed a truly one-stop-solution which includes trading, investment and payment services. We have developed a 100% proprietary platform for trading and investment which covers all customer needs from trading listed and OTC product to investment product such as mutual funds and ETF. In addition to this we also offer banking and payment solution for domestic and international demand.

Position

The Service NOW Administrator will be responsible for the technical management of the ServiceNow platform, focusing on ITSM modules critical to the banking environment. They will contribute to the integration of ServiceNOW with other platforms in Fineco’s IT landscape. They will operate in a structured and regulated environment, ensuring the platform’s operability, stability, and compliance with audit policies and regulations (e.g., DORA, ISO 27001, ITIL, COBIT).

Main Responsibilities

• Operational and administrative management of the ServiceNow platform (ITSM, CMDB, Incident, Change, etc.).
• Supervision of updates, patching, and quality control across environments (DEV / UAT / PROD).
• Platform monitoring, capacity management, and performance tuning.
• Implementation of security policies and access segregation.
• Technical support for internal / external audits and regulatory compliance.
• Active participation in CAB and Change Management processes.
• Development of custom components for ITSM workflows on ServiceNow (Business Rules, Scripted Flows, Catalog Items).
• Implementation of interfaces between ServiceNow and external systems (e.g., legacy ticketing, monitoring, IAM).
• Creation and maintenance of scripts, workflows, notifications, and automations.
• Maintenance of technical documentation for the platform.

Requirements

• Degree in technical-scientific disciplines.
• Minimum 2–4 years of experience with the ServiceNow platform in a banking or enterprise context.
• Excellent knowledge of ITSM modules (Incident, Problem, Change, Request, CMDB) and IntegrationHub connectors.
• Basic knowledge of security, authentication (LDAP, SSO, SAML), and IT Governance.
• Strong knowledge of JavaScript (server / client side) on ServiceNow.
• Experience with REST / SOAP APIs, MID Server, and secure connectivity.
• ServiceNow certifications (CAD, IntegrationHub Specialist) and ITIL are appreciated.
• Precision and ability to operate in high-criticality and audit environments.

Other information

• What we value :
• Passion for ICT and Security : Interest in new technologies and industry trends.
• Teamwork : Proven ability to work in teams with varying levels of seniority.
• Proactivity : Ability to identify and solve problems independently.
• Results-oriented : Confidence in one’s abilities and determination to achieve goals.
• Work Location : Milan (hybrid model : on-site and remote work)

Milano (alternanza presenza in sede e smart working)

Il Gruppo Fineco è orgoglioso di essere un Equal Opportunity Employer e si impegna a creare un ambiente di lavoro sicuro e inclusivo, fondato sul rispetto reciproco e la valorizzazione di qualsiasi diversità, offrendo pari opportunità di lavoro. Fineco “The Place To Be”