Service Desk Specialist

Thrive IT Systems; Bari; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading IT services provider is seeking a Service Desk Engineer for a permanent position in Bari, Italy. The ideal candidate will have at least 1 year of experience in IT Service Desk roles, showcasing excellent communication skills in both English and Italian. Responsibilities include troubleshooting Windows clients and network issues, with knowledge of ITIL and experience with ITSM tools like ServiceNow and BMC Remedy. Interested applicants can apply by sharing their resumes with the provided recruiter email.

Competenze

• Minimum 1 year of experience in IT Service Desk.
• Proficient in communication in English and Italian.

Mansioni

• Troubleshoot Windows client and network issues.
• Monitor and report using ITSM tools.

Conoscenze

Excellent communication skills

Knowledge in Active Directory

Office365 troubleshooting

Windows client troubleshooting

Network Monitoring tools

Excellent ITIL knowledge

Proficiency in English

Proficiency in Italian

Jira Service Desk

ServiceDesk

Windows Server

Strumenti

ServiceNow

BMC Remedy

Descrizione del lavoro

We have one open position of Service Desk Engineer with one of our client based at Bari, Italy. This is a Permanent/Fulltime position. Below is the job description for your reference. Please share your application once you are interested.

Role: Service Desk Engineer

Location: Bari, Italy

Mode: Permanent/Fulltime

Onsite

Job Description

• Min 1 Years of Experience in IT Service desk
• Excellent communications skills
• Knowledge in Active Directory Office365 Windows client troubleshooting Network Monitoring tools
• Excellent ITIL knowledge
• Work experience in ITSM tools like ServiceNow or BMC Remedy Reporting
• Should be proficient in English and Italian

Skills

Mandatory Skills: Jira Service Desk, ServiceDesk, Windows Server

Recruiter Email: [e-mail]