Service Design & Transformation Lead

Reale Group; Torino; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading insurance company in Turin is seeking a Service & Business Designer to analyze processes and improve operational models. This role requires 3-5 years of experience in Service or Business design, preferably in the insurance or finance sectors. The successful candidate will use Design Thinking methodology to collaborate with stakeholders and enhance user experiences. Strong analytical and problem-solving skills are essential, along with proficiency in prototyping tools like Figma and Miro. The position may require onsite work when needed.

Competenze

• 3-5 years of experience in Service/Business design, preferably in Insurance or Finance.
• Certification in Design Thinking from recognized institutions is a plus.
• Strong analytical thinking in dealing with complex systems.

Mansioni

• Analyze processes, services, or products to identify pain points and opportunities.
• Collaborate with stakeholders to design project roadmaps.
• Lead workshops to co-create future user experiences.

Conoscenze

Service Design

Business Design

Design Thinking

Analytical thinking

Problem solving

Agile principles

Lean principles

Prototyping tools (Figma, Miro)

English (B2)

Formazione

Education in Service/Systemic/Strategic Design

Strumenti

Microsoft Excel

Microsoft PowerPoint

Descrizione del lavoro

A leading insurance company in Turin is seeking a Service & Business Designer to analyze processes and improve operational models. This role requires 3-5 years of experience in Service or Business design, preferably in the insurance or finance sectors. The successful candidate will use Design Thinking methodology to collaborate with stakeholders and enhance user experiences. Strong analytical and problem-solving skills are essential, along with proficiency in prototyping tools like Figma and Miro. The position may require onsite work when needed.