Service Delivery Coordinator

Tata Consultancy Services; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading IT consultancy firm in Milan is searching for a Service Delivery Coordinator to oversee a team of Helpdesk Operators across multiple locations. The ideal candidate will have experience in team management, particularly in Workplace Onsite Support services within the BFSI and IT Consulting sectors. Strong communication skills in English and Italian are essential. The role offers a permanent contract in a dynamic work environment with competitive benefits.

Servizi

Multinational and dynamic work environment

Permanent contract

Competitive offer and benefits

Flexible and agile work environment

Competenze

• Previous experience in managing and coordinating teams remotely.
• Experience within the BFSI and IT Consulting industry.
• Fluent in English and Italian, with strong written and verbal communication skills.

Mansioni

• Coordinating delivery of Workplace Onsite Support services.
• Performing Quality checks and collaborating on improvements.
• Regular collaboration with SD Teams to enhance customer experience.
• Acting as a Single Point of Contact for local Customers.

Conoscenze

Team Coordinating experience

Workplace Onsite Support knowledge

Excellent communication skills

Interpersonal relationship skills

Descrizione del lavoro

TATA Consultancy Services, a company leader in the IT consultancy sector since 1968, is searching a Service Delivery Coordinator to manage a team of Helpdesk Operators on 4 different client locations in the country.

The ideal candidate is a motivated, well-organized individual, with previous experience in managing and coordinating their own team from remote.

A deep understanding of prospecting and developing strong, interpersonal relationships with different stakeholders is a must.

Responsibilities

• Coordinating the delivery of Workplace Onsite Support (OSS) services of different Operators in different locations;
• Perform relevant Quality checks and work on improvements aspects together with the OSS and Warehouse;
• Regularly collaborate with SD Teams and Automation and Transformation Team to improve/maximize customer experience and satisfaction by driving value in service delivery;
• Understand and drive future demands, act as an escalation point for the local Customer as a SPOC;

Requiremets

• Previous Team Coordinating experience;
• Experience with Workplace Onsite Support (OSS) services and best practices;
• experience within the BFSI and IT Consulting industry;
• Excellent written and verbal communication skills in English and Italian

Why choose TATA Consultancy Services?

TCS is a company leader in the Consultancy Services sector, and our primary goal is to grow, offering stability and possibilities to all our employees.

Our offer includes:

• multinational and dynamic work environment
• permanent contract
• competive offer and benefits
• flexible and agile work environment

If you are ambitious and ready to take up an Executive role in a IT global leading company, we look forward to receiving your application.

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