Senior Sales Executive

Chopard; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury retail brand seeks an individual to drive sales and maintain operations in its Milan Boutique. Candidates should excel in customer service and sales activities while using tools like Salesforce for CRM. The role involves developing client relationships and actively participating in events. This is an excellent opportunity for someone passionate about luxury retail, eager to enhance customer experiences, and uphold the brand's prestigious reputation.

Competenze

• Experience in sales, preferably in a luxury retail environment.
• Strong customer service skills are essential.
• Ability to work in a team-oriented atmosphere.

Mansioni

• Generate sales in the Boutique Milan and potentially other locations.
• Maintain all aspects of boutique operations effectively.
• Provide exceptional customer service and manage after-sales processes.
• Utilize CRM tools to manage customer data and improve sales.

Conoscenze

Sales expertise

Customer relationship management

Proactive communication

Team collaboration

Strumenti

Salesforce

Descrizione del lavoro

Mission

You will be in charge of generating sales in our Boutique Milan and you may also be assigned to mission/s anywhere in Italy, or in the world.

Main Responsibilities

SALES ACTIVITIES IN THE BOUTIQUE

• Sustain and further develop Chopard’s sales in the Boutique.
• Exceed individual monthly targets set by the Boutique Manager.
• Proactively work on developing HJ sales.

MAINTAIN ALL ASPECTS OF BOUTIQUE OPERATIONS

• Help towards daily / weekly activities of the Boutiques.
• General administrative work.
• Stock checks.
• Completing of sales stats forms and daily sales sheets.
• Display activities / Window dressing
• Opening / closures.
• Insurance requirements checks / attention to Boutique security.

CUSTOMER SERVICE / AFTER-SALES

• Booking in of repairs.
• Estimates approvals.
• Follow-up with clients
• Closing of repairs

CRM ACTIVITIES (SALESFORCE)

• Use of CRM tool (Salesforce)
• Client management: data quality
• Campaigns / opportunities creations

CLIENT PORTFOLIO DEVELOPMENT

• Proactively act to develop the portfolio
• Participate in Chopard events when asked
• Be ready to fulfil specific missions which can be outside the Boutique
• Develop relationships with Italian Chopard Boutiques team members
• Act as ambassador for the brand
• VIP clients management

You may be required to undertake other duties from time to time as we may reasonably require.

Whilst you will be part of a team and responsible for daily tasks, part of your mission will be to develop our customer database.