Senior Sales Advisor

AMIRI; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A high-end luxury brand in Milano is seeking a Senior Client Advisor. The role involves delivering personalized service while managing a valued client portfolio. Candidates should have over 5 years of luxury retail experience and a strong track record in sales and client relationships. This position prioritizes exceptional client engagement and sales performance within a fast-paced luxury environment.

Competenze

• 5+ years of experience in luxury retail or high-end client service.
• Proven success in client portfolio development and retention.
• Strong commercial mindset and track record of achieving sales goals.

Mansioni

• Drive consistent sales performance by achieving individual targets.
• Own and develop a high-quality client portfolio.
• Deliver a bespoke luxury client experience across all touchpoints.

Conoscenze

Client portfolio development

Luxury retail experience

Sales goal achievement

Communication skills

Relationship-building

Organizational skills

Descrizione del lavoro

The AMIRI Senior Client Advisor is a key revenue-driving role responsible for delivering exceptional luxury service while developing and managing a high-value client portfolio. As a Brand Ambassador, they represent AMIRI’s values and creative vision, build long-term relationships with local and international clients, and contribute strategically to the boutique’s commercial success.

Job Responsibilities

• Drive consistent sales performance by achieving and exceeding individual targets and KPIs, with a strong focus on high-value transactions and repeat business.
• Own, develop, and grow a robust and high-quality client portfolio, building long-term relationships with top-tier and high-potential local and international clients through proactive clienteling.
• Act as a Brand Ambassador, embodying AMIRI’s image, culture, and creative vision through elevated service, storytelling, and personalized engagement both in-store and off-site.
• Deliver a bespoke luxury client experience across all touchpoints, ensuring highly personalized, seamless, and consistent service.
• Demonstrate expert product and brand knowledge, communicating craftsmanship, materials, and brand narrative to strengthen the client’s emotional connection to the product.
• Proactively drive client outreach, follow-up, and appointment-based selling to sustain ongoing engagement beyond store visits.
• Support the boutique’s overall performance by collaborating with Store Management on client matters, high-level selling activities, visual standards, and operational excellence.

Job Requirements

• 5+ years of experience in luxury retail or high-end client service, with proven success in client portfolio development and retention.
• Demonstrated ability to manage and grow a solid, established client book with repeat and high-value clientele.
• Strong commercial mindset with a consistent track record of achieving and exceeding sales goals.
• Exceptional communication, interpersonal, and relationship-building skills, with a natural ability to create trust and loyalty.
• Deep passion for luxury, fashion, craftsmanship, and brand storytelling.
• Ability to deliver outstanding service across all channels (in-person, written, phone, digital).
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced luxury environment.
• Flexibility to work scheduled shifts, including weekends, evenings, and holidays.
• Physical ability to stand for extended periods and handle merchandise as required (lifting up to 30 lbs).
• Full adherence to company policies, procedures, and brand standards.