Senior IT Service Operations Leader

Experteer Italy; Chieti, Genova, Catania; Ibrido; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading industrial group in aerospace and defense is seeking an IT Service Operations Senior Manager in Chieti. The role involves managing IT service operations, establishing support services, and improving service performance. Candidates should have over 5 years of experience in IT, strong leadership capabilities, and relevant IT Service Management certifications. This position offers hybrid working arrangements and a permanent contract.

Competenze

• 5+ years of experience in IT service delivery and operations.
• Proven managerial experience in developing an IT Service Desk.
• Strong communication and stakeholder management skills.

Mansioni

• Manage and improve IT service operations and support.
• Define IT service management strategies.
• Lead team of IT service management professionals.

Conoscenze

ITIL v3/4 certifications

IT service delivery

Team leadership

Stakeholder management

IT Service Management frameworks

IT architecture understanding

Communication skills

Agile methodologies

Descrizione del lavoro

A leading industrial group in aerospace and defense is seeking an IT Service Operations Senior Manager in Chieti. The role involves managing IT service operations, establishing support services, and improving service performance. Candidates should have over 5 years of experience in IT, strong leadership capabilities, and relevant IT Service Management certifications. This position offers hybrid working arrangements and a permanent contract.