Senior IT Infrastructure & DevOps Engineer

Fortidia; Milano; Ibrido; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Milan is seeking a Senior IT Infrastructure & DevOps Engineer to lead enterprise IT infrastructure and cloud operations. You'll manage infrastructure across various domains, drive DevOps practices, and oversee vendor relationships while ensuring reliability and security. Ideal candidates should have a Master's degree, strong AWS expertise, and hands-on automation experience. This role includes opportunities for hybrid working and extensive training in a multicultural environment.

Servizi

Hybrid working policy

Extensive training and development opportunities

Multicultural organizational structure

Competenze

• Experience with Google Apps Script.
• Strong background in Windows and Linux systems.
• Experience managing vendors and service level agreements (SLAs).

Mansioni

• Lead AWS-based infrastructure operations and governance.
• Oversee automation initiatives using Ansible.
• Manage relationships with external providers.

Conoscenze

Strong AWS expertise

Fluent English (spoken and written)

Proven experience in managing infrastructure and DevOperations

Hands-on experience with DevOps automation (Ansible, scripting)

Solid understanding of ITSM processes

Formazione

Master Degree in subject related matters

Strumenti

Jira

ManageEngine

Google Workspace

Descrizione del lavoro

We are an equal opportunity employer. We believe that talent, expertise, empathy and ambition drive our success, and we base hiring decisions solely on candidate experience and skills.

We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know.

For our Headquarter in Milan we are looking for a Senior IT Infrastructure & DevOps Engineer to lead our enterprise IT infrastructure, cloud operations, and DevOps practices in an international environment.

The role combines technical leadership , operational ownership , and vendor coordination , ensuring reliability, scalability, and continuous improvement of infrastructure and workplace services. The position manages activities and priorities across infrastructure, cloud, DevOps, endpoint, and monitoring domains.

Infrastructure, Cloud & DevOps Leadership

• Own and oversee enterprise IT infrastructure across on-premises and cloud environments.
• Lead AWS-based infrastructure operations, governance, and evolution.
• Define and drive DevOps practices , automation, and operational standards.
• Oversee automation initiatives using Ansible and Google Apps Script .
• Ensure availability, performance, and resilience of core platforms and services.

Security & Identity Technologies

• Oversee implementation and operation of security and identity technologies.
• Govern identity and access management platforms ( One Identity ).
• Ensure security technologies are operated according to internal standards and best practices.
• Act as escalation point for infrastructure-related security topics.

Monitoring, Reliability & Operations

• Govern monitoring and observability platforms (e.g. PRTG , Instana ).
• Ensure incident, problem, and change processes are applied consistently.
• Drive operational improvements and reduction of recurring incidents.

Vendor, Project & Stakeholder Management

• Manage relationships with external providers (DevOps, monitoring, infrastructure).
• Lead service reviews (SAL / service review meetings) with vendors.
• Contribute to and lead infrastructure and cloud-related projects.
• Collaborate with internal stakeholders, translating business needs into technical roadmaps.

Required Skills & Experience

Must Have

• Master Degree in subject related matters
• Fluent English (spoken and written)
• Proven experience in managing infrastructure and DevOperations
• Strong AWS expertise
• Hands-on experience with DevOps automation (Ansible, scripting).
• Experience with Google Apps Script .
• Strong background in Windows and Linux systems .
• Enterprise experience with Google Workspace .
• Endpoint management experience using ManageEngine .
• Solid understanding of ITSM processes (incident, problem, change).
• Experience working with ITSM tools (preference for Jira ).
• Experience managing vendors and service level agreements (SLAs / SALs) .

Nice to Have

• Cloud and security technologies : Akamai, Keycloak, One Identity .
• Certifications :
• ITIL v3 or v4 Foundation
• Agile / Project Management certifications
• Experience in organizations aligned with ISO 20000 / ISO 27001 standards.
• Experience with GCP or Azure
• Exposure to CI / CD platforms, container platforms, or OpenShift.

Business Impact

• Strategic ownership of enterprise infrastructure and cloud services.
• Reduced dependency on external providers through internal capability.
• Improved operational maturity, automation, and service quality.
• Direct impact on reliability, scalability, and security posture.

What We Offer

• A vibrant international environment in a continuously growing company.
• Extensive training and development opportunities within the group, including an Elearning platform
• A multicultural organizational structure and team.
• Hybrid working policy (60 / 40), including Flex office policy
• Parental leave policy
• Volunteer day
• Welfare program

About Fortidia

Fortidia is the brand identity of MBE Worldwide S.p.A. - a privately-owned company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing ecommerce, fulfillment, shipping, marketing and print solutions : PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PostNet, PACK & SEND, AlphaGraphics, Kwik Kopy Australia, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2024, the combination of its physical platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - with its PrestaShop e-commerce platform served 1.1 mln business customers worldwide generating €1.45 bln (US$1.65 bln) of System-wide Gross Revenue and €22 bln (US$23 bln) of Gross Merchandise Value.

For more information, visit the Fortidia Group websites :