Senior CRM Specialist

JR Italy; Venezia; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A prominent retail company in Italy seeks an experienced Senior CRM Specialist for their Digital Business Team. This role will manage loyalty programs and develop communication strategies with a focus on customer retention. Candidates should have a university background in Economics or Marketing and at least 3 years of CRM experience, especially with Salesforce. The company promotes a dynamic and results-oriented environment with opportunities for growth and employee wellbeing programs.

Servizi

Wellbeing & Parenting programs

Wellness area with free courses

Training programs and skill development

Company Cafeteria

20% discount on all brands

Flexible start times and smart working options

Medical consultation and paid leave for appointments

Health insurance on permanent contract

Competenze

• At least 3 years of experience in CRM.
• Proven experience within the Salesforce ecosystem.
• Strong analytical mindset and solid project management skills.

Mansioni

• Contribute to the operational management of loyalty programs.
• Deliver CRM activities to encourage customer retention.
• Develop multi-channel communications with marketing.

Conoscenze

CRM management

Salesforce proficiency

Analytical mindset

Project management

Communication skills

Team player

Fluency in English

Formazione

University background in Economics, Marketing, Statistics

Descrizione del lavoro

Retail network is the beating heart of our business. With over 2000 stores around the world, we are close to our customers by inspiring them in their shopping.

We are looking for an experienced Senior CRM Specialist to join our Digital Business Team.

About the role

• Contribute to the operational management of loyalty programs of each different brand
• Deliver CRM activities in order to encourage customer retention and loyalty
• Develop multi-channel communications including personalized newsletter, SMS and push messages in partnership with the marketing team
• Monitor CRM and loyalty KPIS
• Managing customer database quality, integrity and enrichment
• Partner with the store operations and digital teams to optimize CRM actions
• Training for store teams of the CRM projects
• CRM initiatives and loyalty program of OVS, Stefanel, GAP collaborating with the other CRM team members.

What We’re Looking For

• University background in Economics, Marketing, Statistics
• At least 3 years of experience with a solid focus on CRM
• Proven experience within the Salesforce ecosystem
• Strong analytical mindset
• Solid project management skillsDigital and innovation-oriented mindset
• Expertise in CRM and Retail reporting
• Excellent communication and presentation skills
• Team player, able to perform in a fast-paced environment
• Fluency in English (both written and spoken) is essential

Why Join Us

In OVS Group you will find a structured company, a dynamic and strongly results-oriented environment. We are innovating tradition, with a strong investment in new technologies, to offer customers and employees an increasingly omnichannel and digital experience, without neglecting attention to the environment, the future and sustainability.

Additional Benefits in Joining Us

• Wellbeing & Parenting: Programs dedicated to physical and mental wellbeing and parenting support
• Wellness area with free courses such as yoga, pilates, and functional training
• Learning & Development: Technical-specialist and managerial training programs and opportunities for continuous skill development
• Company Cafeteria
• 20% discount on all our brands
• Access to exclusive employee perks across the group (travel, electronics, and more)
• Flexible start times and smart working options
• Medical consultation and 8 additional hours of paid leave annually for medical appointments
• Health insurance included once a permanent contract is secured