Senior Concierge Manager

Acquera; Venezia; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A luxury service provider in Venice is seeking a Senior Concierge Manager. In this role, you will deliver bespoke services to yacht customers, ensuring satisfaction through personalized experiences. Responsibilities include planning high-end experiences, managing client relationships, and ensuring meticulous service execution. Ideal candidates will have over 5 years of concierge experience, deep knowledge of Venice, and exceptional communication skills. This position promises a dynamic work environment with a commitment to excellence.

Competenze

• 5+ years of experience as a Concierge.
• Deep knowledge of Venice and its surrounding areas.
• Ability to anticipate and exceed client needs.

Mansioni

• Act as main point of contact available 24/7.
• Plan and sell tailored high-end experiences.
• Manage invoices and coordinate with the Accounting Department.

Conoscenze

Exceptional communication

Problem-solving

Attention to detail

Emotional intelligence

Adaptability

Fluent English

Descrizione del lavoro

Acquera Yachting – Senior Concierge Manager

Acquera Yachting is consolidating its Venetian office structure and is looking for a highly motivated individual capable of tackling challenges alongside a team of professionals, in the role of Senior Concierge Manager.

As a Concierge based at the HQ and involved with the Operations Team, you will play a crucial role in ensuring the ultimate satisfaction of our yacht customers by providing personalized services and crafting exceptional experiences.

Role

The Concierge is responsible to deliver bespoke, top‑tier tailored services to the client’s personal preferences and lifestyle. This includes managing luxury travel arrangements, organizing exclusive events, providing insider access to high‑end experiences and ensuring every detail is meticulously handled.

Responsibilities

• Acting as the main point of contact, available 24 / 7
• Anticipating client needs and building strong, trust‑based relationships
• Planning and selling tailored high‑end experiences with an in‑depth knowledge of Venice
• Assisting with the organising of on‑site events and ensuring their successful execution
• Ensuring accurate quotations for services and obtaining client authorisation
• Managing invoices and coordinating with the Accounting Department
• Expanding the supplier network and local specialists
• Supporting the Operations Department in the formality procedures (if needed)
• Managing information in compliance with GDPR regulations

Requirements

• 5+ years of experience as Concierge
• Deep knowledge of Venice and its surrounding areas
• Exceptional communication, discretion, adaptability, problem‑solving and attention to detail
• Emotional intelligence and ability to anticipate and exceed client needs
• Fluent English

Locations

Venice, Italy

If you are passionate about delivering outstanding service and creating unforgettable experiences, we invite you to join our team. Apply now and be a part of our commitment to excellence! Contract and remunerations will be determined according to the profile.