Senior Concierge Manager

Cove Brands; Roma; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A luxury yachting service provider in Italy is seeking a Senior Concierge Manager to deliver bespoke and top-tier tailored services. You will manage luxury travel arrangements, organize exclusive events, and ensure exceptional client experiences. The ideal candidate will have over 5 years of concierge experience and deep knowledge of Venice. Exceptional communication and problem-solving skills are essential. Join our commitment to excellence in service!

Competenze

• 5+ years of experience as Concierge.
• Deep knowledge of Venice and its surrounding areas.
• Ability to anticipate and exceed client needs.

Mansioni

• Act as the main point of contact, available 24/7.
• Anticipate client needs and build strong relationships.
• Plan and sell tailored high-end experiences.

Conoscenze

Exceptional communication

Problem-solving

Attention to detail

Emotional intelligence

Discretion

Descrizione del lavoro

Acquera Yachting is consolidating its Venetian office structure and is looking for a highly motivated individual capable of tackling challenges alongside a team of professionals, in the role of Senior Concierge Manager.

As a Concierge based at the HQ and involved with the Operations Team, you will play a crucial role in ensuring the ultimate satisfaction of our yacht customers by providing personalized services and crafting exceptional experiences.

Role

The Concierge is responsible to deliver bespoke, top-tier tailored services to the client's personal preferences and lifestyle. This includes managing luxury travel arrangements, organizing exclusive events, providing insider access to high‑end experiences and ensuring every detail is meticulously handled.

Responsibilities

• Act as the main point of contact, available 24/7
• Anticipate client needs and build strong, trust‑based relationships
• Plan and sell tailored high‑end experiences with an in‑depth knowledge of Venice
• Assist with the organization of on‑site events and ensure their successful execution
• Ensure accurate quotations for services and obtain client authorization
• Manage invoices and coordinate with the Accounting Department
• Expand the supplier network and local specialists
• Support the Operations Department in the formal procedures (if needed)
• Manage information in compliance with GDPR regulations

Requirements

• 5+ years of experience as Concierge
• Deep knowledge of Venice and its surrounding areas
• Exceptional communication, discretion, adaptability, problem‑solving and attention to detail
• Emotional intelligence and ability to anticipate and exceed client needs

Location

If you are passionate about delivering outstanding service and creating unforgettable experiences, we invite you to join our team. Apply now and be a part of our commitment to excellence! Contract and remuneration will be determined according to the profile.