Sales Service Technician

ZipRecruiter; Piemonte; In loco; EUR 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading manufacturer is seeking a Sales Service Technician at their Piedmont facility. This role involves collaborating with customers, providing technical advice, managing service-related sales, and requires a strong background in mechatronics. Frequent travel (up to 70%) is necessary, making adaptability and customer relationship skills crucial.

Servizi

Medical, dental, and vision insurance at no cost

Competitive 401K program

Profit sharing bonuses

Tuition assistance

Competenze

• Strong understanding of integrated mechanical, electrical, and control systems.
• Familiarity with field service project requirements.
• Experience or ability to learn Halton software tools.

Mansioni

• Collaborate with customers for product specification.
• Provide expert technical advice.
• Drive sales growth to meet targets.
• Manage service-related sales and field repairs.

Conoscenze

Sales acumen

Knowledge of electrical circuitry

Proficiency in Microsoft Office Suite

Basic AutoCAD skills

Fluent in English

Formazione

Associates degree in Mechatronics

Bachelor's degree in Mechanical Engineering

Strumenti

Microsoft Dynamics 365

Halton software tools

Descrizione del lavoro

Overview

Grow your career with Halton Company! We are seeking a Sales Service Technician at our Piedmont, SC facility. Halton provides medical, dental, and vision insurance at NO COST to our employees and their families. The company also offers a competitive 401K program, profit sharing bonuses, paid holidays, paid time off during your first year, tuition assistance, and much more. At Halton MEI USA, Inc. your wellbeing is our goal.

Halton is a world-leading designer and manufacturer of high integrity fire dampers, blast dampers, and more. With over 35 years of experience, our knowledge has been gained by supplying the world\'s largest companies in the oil & gas, power, nuclear, marine, and tunnelling markets. We are committed to resolving all your damper-related issues by tailoring innovative solutions to meet your needs.

Job Details

Job Title: Sales Service Technician

Reports to: Director of Sales, Marine & Sales Engineers

Schedule: Core hours Monday–Friday, 8:30 AM – 5:00 PM (flexible based on business needs)

Responsibilities

• Collaborate with customers to ensure Halton products are specified for their projects.
• Provide expert technical advice on Halton products and solutions.
• Support internal sales teams with technical insights and troubleshooting.
• Recommend product modifications or new designs to meet customer needs.
• Diagnose and resolve issues with installed equipment, both remotely and on-site.
• Drive sales growth by achieving annual sales targets and generating Ship Segment sales.
• Perform actual product installation of retrofit
• Manage service-related sales and field repairs.
• Ensure high-quality outcomes from service contractors.
• Offer feedback and assistance to Sales Engineers as needed.
• Travel frequently (Up to 70%), including extended trips (up to one month) and up to three months of international travel for initial training.

Qualifications

• Associates degree in Mechatronics required, and a bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field a plus.
• Strong understanding of or ability to learn Halton product functionality, with emphasis on integrated mechanical, electrical, and control systems.
• Knowledge of electrical circuitry, control systems, and automation—core elements of mechatronics.
• Sales acumen or willingness to develop skills in pricing and customer relationship management.
• Familiarity with field service project requirements and processes.
• Proficiency in Microsoft Office Suite.
• Basic AutoCAD skills.
• Experience or ability to learn Halton software tools: HOT, HST, HELP, HEAT, HIT.
• Fluent in English (spoken and written).
• Experience with Microsoft Dynamics 365 (D365) is a plus.
• Valid passport required, 70% of work is travel basis and international.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing this role an employee may be expected to do, but not limited to, the following:

• Frequent use of hands and fingers; ability to handle tools and equipment.
• Regular standing, walking, sitting, and reaching.
• Ability to talk, hear, and maintain situational awareness.
• Occasional climbing, balancing, stooping, kneeling, crouching, or crawling.
• Ability to lift/move up to 10 lbs frequently and up to 40 lbs. occasionally.
• Visual acuity for close and distance vision, differentiation, peripheral vision, depth perception, and focus adjustment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing this duty an employee may be exposed to, but not limited to, the following:

• Work in both climate-controlled and non-controlled environments.
• Exposure to hot surfaces, moving mechanical parts, sharp edges, and welding flash.
• Presence of forklift and skid traffic.
• Occasional exposure to sea motion during fieldwork.