Sales & Service Specialist - Boutique Firenze - Cat. Prot. (Art. 1)

Hermes; Firenze; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading luxury brand in Florence is seeking a Sales & Service Specialist to enhance customer satisfaction through effective After Sales operations. The ideal candidate will have experience in client services, speak fluent Italian and English, and possess strong organizational skills. This role requires a proactive approach and the ability to work both autonomously and as part of a team. Join a passionate team committed to excellence in customer service.

Competenze

• 1-2 years of experience in a similar role or environment.
• Ability to work in a high-pace environment.
• Team player mentality and ability to work autonomously.

Mansioni

• Manage daily After Sales operations and support the store.
• Collaborate with the CX Manager to resolve client/product issues.
• Proactively identify client/department needs.

Conoscenze

Fluent in Italian

Fluent in English

Proficient in Microsoft Excel

Proficient in PowerPoint

Strong organizational skills

Attention to detail

Strong work ethic

Formazione

Bachelor's degree in fashion or languages

Descrizione del lavoro

GENERAL ROLE

The Sales & Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès' standards of excellence.

MAIN RESPONSIBILITIES

• Manage daily After Sales operations and support the store with training and morning briefings.
• Collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special / personalized orders, reservations, remote sales, and more.
• Coordinate with the stock team, cash desks, and logistics department.
• Support the uniform dispatch process from data collection to delivery.
• Provide regular updates on assigned tasks, ensuring timely follow‑up and anticipating department needs.
• Proactively identify client / department needs and propose alternative solutions.
• Ensure compliance with company procedures and policies.

PROFILE

• Open to candidates belonging to protected categories (Art 1. Law 68/1999)
• Bachelor's degree, preferably in fashion or languages.
• 1‑2 years of experience in a similar role or environment.
• Fluent in Italian and English; French or other languages are a plus.
• Proficient in Microsoft Excel and PowerPoint.
• Strong organizational and reporting skills, with attention to detail and deadlines.

REQUIREMENTS & VALUES

• Availability, flexibility and dynamism to function in a high‑pace environment.
• Strong work ethic, positive attitude within the team and professionalism in services provided to the customer.
• Team player mentality to build meaningful relationships and ability to work autonomously.
• Analytical thinker and innovative problem‑solver.
• Determined to be part of a people‑centric retail project, for which are required vocation for human values, passion and a strong aesthetic sense.

Hermès values diversity, promotes gender equality and welcomes people from all backgrounds.