Sales Administration Lead

Argus Security; Roma; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading security company in Italy is seeking a Sales Admin Team Leader to supervise the Sales Admin activities and ensure high-quality logistics management. The ideal candidate will have proven sales administration experience and proficiency in both English and Italian. Responsibilities include leading the team, managing customer queries, and maintaining sales records. This role is critical for supporting the sales process and ensuring customer satisfaction.

Competenze

• Proven experience in sales administration dealing with customer order processing.
• Mandatory proficiency in both English and Italian.
• Experience in team coordination and management.

Mansioni

• Lead the Sales Admin Team across all activity areas.
• Ensure high-quality customer logistics management.
• Manage customer queries from delivery to invoice.

Conoscenze

Sales administration

Customer order processing

English proficiency

Italian proficiency

Excel

Power BI

Export logistics

Sales KPIs knowledge

Team coordination

Engagement and team building

Descrizione del lavoro

JOB DESCRIPTION SUMMARY

The person will be included in the Sales Admin Team and will lead and supervise its activities. In order to be able to proficiently lead and manage the work, the candidate will need to be able to also personally backup the end-to-end sales admin tasks. Additionally, the person will monitor sales progress, sales scheduling / plan in coordination with the Manufactuirng Dept., will supply forecasting, maintain sales records and effectively execute reporting figures.

KEY RESPONSIBILITIES

Lead the sales Admin Team covering all activity areas

Ensure customer high quality logistics knowledge and management and maintain high standards of responsiveness in day by day customer care

Manage high level quality service according to customer requirements, following customer queries end to end from delivery to invoice

Supervise customer's credit status or manage authorizations

Developing and maintaining archive and data to ensure Sales Managers have high-quality & up-to-date support material

Maintain records of sales and compare them with targets to monitor the progress and develop weekly / monthly / other sales reports

Collaborate in creating and executing sales reporting figures

Collaborate in sales forecasting and where needed stock levels management at partners

When necessary, proficiently cover & backup sales management activities to ensure business continuity (order processing & acknowledgment, arranging collection with carriers, Incoterms, invoicing, etc)

SKILLS AND QUALIFICATIONS

Proved experience in sales administration, with management of end to end customer order processing (order, delivery, Customs, invoicing) and customer care

Mandatory proficiency in English and Italian

Mandatory proficiency in Office (Excel particularly), Power BI nice to have

Proved knowledge of export logistics dynamics, Incoterms

Familiarity with Sales KPIs and consistent sales reporting

Experience in team coordination and management

Capability of team building and engagement

VALUES AND PERSONAL QUALIETIES

Our Mission

We keep people and their environment safe, through wireless and digital embedded systems.

Our Purpose

Shaping a safer world through innovation.

Our Values

Stay close to the customer

Think digital

Act transparently

Be accountable

Be bold and own it

Considering our Mission and Values, we expect the candidate to be :

Accountable and committed to specific deliverables

Able to engage with colleagues and customers in a positive manner

Serious, punctual, accurate and precise

Analytical and solution-oriented

Open minded and comfortable in a multicultural environment

Capable of leadership in the team to grow engagement