Rooms Operations Director — Guest Services Leader

Hosco.com; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company seeks a strategic leader for the Rooms department based in Rome, Italy. The ideal candidate will be responsible for ensuring exceptional customer service, enhancing room operations, and maintaining profitability. Qualified applicants should possess a degree in Business Administration or a related field and relevant experience in guest services. This role demands a strong commitment to employee satisfaction and financial performance, contributing to continual growth and standards of excellence.

Competenze

• 4 years experience in guest services, front desk, or related area is required if having a 2-year degree.
• 2 years experience in guest services, front desk, or related area is required if having a 4-year degree.

Mansioni

• Champions the brand’s service vision for product and service delivery.
• Analyzes service issues and identifies trends.
• Monitors Rooms operations sales performance against budget.
• Ensures employees are treated fairly and equitably.

Conoscenze

Guest services

Leadership

Customer service

Profitability analysis

Formazione

2-year degree in Business Administration or related major

4-year bachelor's degree in Business Administration or related major

Descrizione del lavoro

A leading hospitality company seeks a strategic leader for the Rooms department based in Rome, Italy. The ideal candidate will be responsible for ensuring exceptional customer service, enhancing room operations, and maintaining profitability. Qualified applicants should possess a degree in Business Administration or a related field and relevant experience in guest services. This role demands a strong commitment to employee satisfaction and financial performance, contributing to continual growth and standards of excellence.