ROOMS DIVISION MANAGER

Hyatt; Roma; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A luxury hotel is seeking a Rooms Division Manager to oversee all front-of-house and accommodation departments. This role demands strong leadership to ensure service excellence, optimize revenue, and maintain compliance with 5-star quality standards. The ideal candidate will have at least 3 years of relevant experience, excellent organizational and communication skills, and fluency in both Italian and English. Familiarity with hotel management software like Opera Cloud is preferred.

Competenze

• Proven experience of at least 3 years in a similar Rooms Division leadership role within properties of a comparable luxury standard.
• Fluency in Italian and English, with additional languages being advantageous.

Mansioni

• Daily management and supervision of the entire Rooms Division, including Front Desk, Housekeeping, Concierge, and Guest Relations.
• Monitoring service standards and implementing effective operational procedures to ensure consistency.
• Handling guest relations, proactively resolving complaints, and fostering a customer‑oriented mindset across all teams.
• Optimizing room occupancy and related revenue through efficient management.
• Coordinating closely with other hotel departments to ensure seamless operations.
• Responsible for cost control, departmental budgeting, and regular performance reporting.
• Directly managing, training, and developing all team members within the Rooms Division.

Conoscenze

Excellent organizational skills

Leadership skills

Problem-solving skills

Strong communication skills

Customer-oriented mindset

Strumenti

Opera Cloud

Descrizione del lavoro

The Thompson Rome is a luxury lifestyle hotel with 69 elegantly designed rooms, offering a unique blend of lifestyle concept and Italian hospitality.

The Rooms Division Manager will be the operational leader responsible for supervising and coordinating all front‑of‑house and accommodation departments. This role ensures service excellence, optimal revenue generation, and strict compliance with the hotel & 5‑star quality standards.

Strong leadership is required to manage and mentor the team while maintaining exceptional guest relations.

Key Responsibilities

Divisional Management & Service Excellence

• Daily management and supervision of the entire Rooms Division, including Front Desk, Housekeeping, Concierge, and Guest Relations.
• Monitoring service standards and implementing effective operational procedures to ensure consistency.
• Handling guest relations, proactively resolving complaints, and fostering a customer‑oriented mindset across all teams.

Financial & Operational Control

• Optimizing room occupancy and related revenue through efficient management.
• Coordinating closely with other hotel departments (Maintenance, F&B, Administration) to ensure seamless operations.
• Responsible for cost control, departmental budgeting, and regular performance reporting.

Team Leadership & Development

• Directly managing, training, and developing all team members within the Rooms Division.
• Utilizing strong leadership and organizational skills to maximize departmental efficiency.

Requirements for the Position

• Experience: Proven experience of at least 3 years in a similar Rooms Division leadership role within properties of a comparable luxury standard.
• Skills: Excellent organizational, leadership, and problem‑solving skills.
• Communication: Strong communication skills and a deep customer‑oriented mindset.
• Languages: Fluent in Italian and English (additional languages are highly advantageous).
• Technical: Familiarity with hotel management software (Opera Cloud is preferred).