Resort Team Leader: VIP Service & Team Growth

Jet2.com; Palermo; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading tour operator is looking for a Resort Team Leader in Sicily, Italy. You will manage a team to deliver outstanding customer service and enhance holiday experiences. Key responsibilities include leading your team, resolving customer issues, and analyzing performance metrics. Experience in Tour Operations and people management is essential. The role demands flexibility with working hours and requires living in the destination or relocating.

Servizi

Excellent salary with annual pay review

Fully paid management training

Career progression & development

27 days holiday entitlement

Discounts on flights & holidays

Recommend a friend bonus scheme

Competenze

• Experience in Tour / Holiday Operations or managing a customer-facing team.
• Conversational level in the local language is advantageous.
• Full rights to work in Italy; ideally living in the destination or willing to relocate.

Mansioni

• Lead a team of Resort Customer Helpers to enhance customer experience.
• Manage team's performance and resolve customer escalations.
• Analyze MI and customer feedback to drive improvements.

Conoscenze

People Management Skills

Customer Service

Problem Solving

Descrizione del lavoro

A leading tour operator is looking for a Resort Team Leader in Sicily, Italy. You will manage a team to deliver outstanding customer service and enhance holiday experiences. Key responsibilities include leading your team, resolving customer issues, and analyzing performance metrics. Experience in Tour Operations and people management is essential. The role demands flexibility with working hours and requires living in the destination or relocating.