Resident Host & Guest Concierge — Luxury Hotel

Collegio alla Querce, Auberge Collection; Monza; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Florence is seeking a Resident Host to ensure seamless guest experiences through excellent communication. The ideal candidate will have prior experience in customer services, particularly in luxury settings, with a strong focus on detail and flexibility. Proficiency in English and Italian is required to effectively manage guest interactions and requests. This is a full-time entry-level position within the hospitality industry.

Competenze

• Previous experience in a call center, guest services, or a similar customer-facing role required.
• Prior experience in luxury hospitality environments is highly desirable.
• Ability to communicate clearly in English and Italian, both orally and in writing.

Mansioni

• Answer and process all guest calls, chats, requests, and questions with courtesy.
• Contact appropriate departments to ensure guest requests are fulfilled.
• Monitor unanswered lines and ensure messages are delivered promptly.

Conoscenze

Guest communication

Problem-solving

Attention to detail

Flexibility

Descrizione del lavoro

A luxury hotel in Florence is seeking a Resident Host to ensure seamless guest experiences through excellent communication. The ideal candidate will have prior experience in customer services, particularly in luxury settings, with a strong focus on detail and flexibility. Proficiency in English and Italian is required to effectively manage guest interactions and requests. This is a full-time entry-level position within the hospitality industry.