Representative, Customer Experience

ANDREW, an Amphenol company; Agrate Brianza; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global connectivity company located in Italy seeks a Customer Experience Specialist to manage customer orders and inquiries. The role involves close collaboration with sales and internal teams to ensure satisfaction and efficient order processing. Candidates should possess fluency in English and strong organizational skills; knowledge of French and experience with CRM tools are a plus. This position offers growth opportunities within a respected international firm.

Competenze

• Fluency in English and good knowledge of French required.
• Strong attention to detail and organizational skills is critical.
• Experience with tools like SAP, Microsoft Dynamics, and Power BI is advantageous.

Mansioni

• Manage customer inquiries and enter orders into ERP systems.
• Resolve issues impacting order entry and coordinate with sales.
• Prioritize workload to meet tight deadlines.

Conoscenze

Fluency in English

Good French knowledge

Strong attention to detail

Excellent verbal communication skills

Strong organization skills

Proficiency with Microsoft Office

Strumenti

SAP

Microsoft Dynamics CRM

Power BI

Excel

Descrizione del lavoro

Join our team and help shape the future of connectivity indoors and outdoors. Together, let's push the boundaries of technology and advance sustainable networks worldwide.

Andrew (an Amphenol company) designs network technology that brings people together. By joining our team, you will directly impact Andrew's Customer Experience by building strong relationships with both customers and internal teams, delivering exceptional service.

The Customer Experience Specialist plays a central role in supporting our Business Segments and serves as the main point of contact for customer orders. Responsibilities include managing customer inquiries, processing orders, and ensuring successful delivery in a dynamic and complex B2B environment. This role is an integral part of our go-to-market strategy, supporting both sales teams and customers through effective order and query management.

This position is part of our Customer Experience Team, supporting the EMEA region within our Outdoor Wireless Networks and DAS segment.

You will be responsible for delivering outstanding customer service, taking ownership of queries, and ensuring customer orders are efficiently managed from point of sale to delivery and invoicing. Success in this role requires close collaboration across multiple internal functions to exceed customer expectations.

Main Duties

• Take ownership of customer inquiries and demonstrate initiative in resolving them (via phone, chat, and email)


• Accurately and promptly enter purchase orders into ERP systems


• Proactively resolve any issues preventing order entry, working with customers and Sales to ensure clean, accurate purchase orders


• Manage orders effectively from receipt and acknowledgment to handling change requests, coordinating with internal teams and keeping customers informed


• Prioritize workload to meet tight deadlines


• Participate in business segment meetings and product training sessions


• Attend sales meetings and communicate key updates, priorities, or issues as needed


• Contribute to continuous improvement and process enhancement initiatives


• Support the business with specific projects as assigned

Skills & Qualifications

• Fluency in English; additional languages a plus


• Good French knowledge


• Strong attention to detail, time management, and organizational skills


• Excellent verbal and written communication skills


• Comfortable collaborating across virtual, cross-functional teams


• Able to prioritize effectively in a fast-paced environment


• Multitasker with the ability to work under pressure


• Team player, eager to deliver results, learn, and share knowledge


• Proficiency with Microsoft Office tools, especially Excel and Outlook


• Experience with SAP, Business Objectives, and Microsoft Dynamics CRM is a plus


• Familiarity with Power BI, advanced Excel, Power Apps, or automation tools is advantageous

Why ANDREW?

Explore exciting career opportunities at ANDREW, part of the Amphenol family. With a legacy of over 85 years in wireless innovation, we empower mobile operators and enterprises with cutting-edge solutions.

ANDREW, an Amphenol company, is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. ANDREW offers the opportunity for career growth within a global organization. We believe that our company is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

ANDREW is an \"Equal Opportunity Employer\" - Minority / Female / Disabled / Veteran / Sexual Orientation / Gender Identity / National Origin

For additional company information please visit our website at https : / / www.andrew.com /