Remote Incident Manager — ITIL & Incident Response

Herzum Software S.R.L. Unipersonale; Remoto; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading IT consulting firm is looking for an Incident Manager in Genova, Italy. This role requires managing and coordinating major incidents to minimize impact on business. Candidates should have 2-3 years of experience in IT Service Management, a good understanding of ITIL processes, and strong communication skills. The position is fully remote, offering the chance to work in an innovative environment focused on collaboration and efficiency.

Competenze

• 2–3 years of experience in Incident Management or IT Service Operations.
• Good understanding of ITIL framework and service management principles.
• Strong communication and stakeholder management skills.

Mansioni

• Manage and coordinate the resolution of incidents from detection to closure.
• Act as the primary point of contact for incident escalation and communication.
• Ensure timely restoration of services in line with SLAs.

Conoscenze

Incident Management

IT Service Operations

ITIL framework

Stakeholder management

Communication

Problem-solving

Fluency in Italian

Good command of English

Strumenti

ServiceNow

Remedy

Descrizione del lavoro

A leading IT consulting firm is looking for an Incident Manager in Genova, Italy. This role requires managing and coordinating major incidents to minimize impact on business. Candidates should have 2-3 years of experience in IT Service Management, a good understanding of ITIL processes, and strong communication skills. The position is fully remote, offering the chance to work in an innovative environment focused on collaboration and efficiency.