Remote Customer Support Specialist & Product Expert

Teramind; Remoto; EUR 38.000 - 52.000; Tempo pieno

Descrizione del lavoro

A leading user behavior analytics platform is seeking a Customer Support Specialist. This remote role involves providing empathetic and timely technical assistance to customers via chat and email. The ideal candidate has at least 2 years of experience in technical support, possesses strong communication skills, and is adept at troubleshooting issues across various operating systems. This role offers flexibility, competitive salary, and opportunities for career growth within a collaborative team environment.

Servizi

Competitive salary

Career growth opportunities

Flexible paid time off

Laptop reimbursement

Ongoing training and development

Competenze

• Minimum 2 years of experience in technical support or customer service.
• Ability to effectively communicate technical concepts.
• Readiness to provide empathetic customer service.

Mansioni

• Provide technical support to customers via chat and email.
• Maintain high customer satisfaction.
• Evaluate and analyze issues to resolve tickets.

Conoscenze

Technical support experience

Troubleshooting in Windows, Linux, and MacOS

Strong communication skills

Interpersonal skills

Attention to detail

Strumenti

Cloud computing platforms (Azure, AWS, GCP)

Ticketing systems

PostgreSQL

Descrizione del lavoro

A leading user behavior analytics platform is seeking a Customer Support Specialist. This remote role involves providing empathetic and timely technical assistance to customers via chat and email. The ideal candidate has at least 2 years of experience in technical support, possesses strong communication skills, and is adept at troubleshooting issues across various operating systems. This role offers flexibility, competitive salary, and opportunities for career growth within a collaborative team environment.