Remote Bilingual Virtual Assistant - Italian/English

Xenia; Remoto; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A leading short-term rental company is seeking a bilingual Virtual Assistant fluent in Italian and English for customer support. This part-time, fully remote role involves managing guest communications, assisting in check-in/check-out processes, and ensuring high-quality guest experiences. Ideal candidates should have customer support experience, familiarity with digital tools, and excellent communication skills. Flexibility in working hours is required for coverage during peak times.

Competenze

• Fluency in Italian and English (written and spoken) is mandatory.
• Strong familiarity with digital tools and online platforms is essential.
• Excellent communication and time management skills are required.

Mansioni

• Manage guest messages via PMS and WhatsApp for effective communication.
• Assist guests during check-in and check-out to ensure a smooth process.
• Respond promptly and professionally to guest inquiries to enhance experience.
• Follow established procedures and communication templates for consistency.
• Ensure a positive guest experience through effective management.

Conoscenze

Customer Support

Hospitality & Tourism

Short-Term Rental Operations

Fluency in Italian and English

Excellent Communication Skills

Time Management Skills

Digital Tools Familiarity

Ability to Work Independently

Descrizione del lavoro

A leading short-term rental company is seeking a bilingual Virtual Assistant fluent in Italian and English for customer support. This part-time, fully remote role involves managing guest communications, assisting in check-in/check-out processes, and ensuring high-quality guest experiences. Ideal candidates should have customer support experience, familiarity with digital tools, and excellent communication skills. Flexibility in working hours is required for coverage during peak times.