Quality Assurance Executive / Manager

Mangia's; Palermo; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading hospitality brand in Italy is seeking a Quality Assurance Manager to ensure the highest service standards across its properties. The ideal candidate will drive continuous improvement and maintain brand integrity. Required qualifications include a Master’s degree in Hospitality Management and a minimum of 3 years in quality assurance in luxury hospitality environments. Competitive compensation and benefits are offered.

Servizi

Dynamic work environment

Professional growth opportunities

Continuous training and support

Competitive compensation package

Competenze

• Minimum 3 years of experience in quality assurance or operational excellence, preferably in luxury hospitality.
• At least 5 years in hotel operation roles (Director of operations or above).
• Strong knowledge of quality frameworks and processes.

Mansioni

• Design and deploy quality control systems across hotel and resort operations.
• Monitor performance indicators and compliance metrics.
• Conduct internal assessments and support external audits.
• Collaborate with teams to align quality with strategic goals.

Conoscenze

Quality assurance

Continuous improvement methodologies

Strong knowledge of quality frameworks

Formazione

Master’s degree in Hospitality Management or related fields

Descrizione del lavoro

Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper‑upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four‑ and fivestar resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.

Job description

This role ensures the highest standards of service and operational consistency across all properties. The ideal candidate will champion a culture of excellence, driving continuous improvement and brand integrity throughout the guest journey.

Key Responsibilities

• Design and deploy quality control systems across hotel and resort operations
• Monitor performance indicators and compliance metrics (ISO, HACCP, brand standards)
• Conduct internal assessments and support external audits
• Collaborate with Operations, HR, and Brand teams to align quality with strategic goals

Requirements

• Master’s degree in Hospitality Management, Business Administration, Engineering, or Quality Systems
• Minimum 3 years of experience in quality assurance or operational excellence, preferably in luxury hospitality or resort chains or at least 5 years in hotel operation roles (Director of operations or above)
• Strong knowledge of quality frameworks, process mapping, and continuous improvement methodologies (e.g., Six Sigma, Lean)

What We Offer

• A dynamic and stimulating work environment.
• Opportunities for professional growth within the Finance department.
• Continuous training and support in developing technical skills.
• A competitive compensation package and a range of attractive benefits designed to enhance your well‑being and work‑life balance.