PSC Associate/Data entry/Customer Service (Law 68/1999 – Italy)

Deliveroo; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading food delivery service based in Milano is seeking a Partner Operations Specialist to enhance the partner experience. In this role, you will manage operational requests, support menu setups, and handle refund processes, collaborating closely with various teams. Ideal candidates will have experience in customer support, strong communication skills, and fluency in Italian and English. This position is open to candidates from protected categories per Italian law.

Competenze

• Experience in customer support, operations, or partner management.
• Ability to manage multiple priorities effectively.
• Strong team-player with a proactive attitude.

Mansioni

• Provide prompt support for operational requests and issue resolution.
• Manage menu-related tasks for partners.
• Handle refund requests accurately and timely.
• Collaborate with Sales and Commercial teams.
• Identify opportunities for operational improvements.

Conoscenze

Customer support experience

Strong communication skills

Problem-solving skills

Attention to detail

Team-oriented

Adaptability

Fluent Italian (C2)

Intermediate English (B1-B2)

Descrizione del lavoro

About the team

You’ll be part of the Partner Services Centre, supporting our restaurant partners and ensuring smooth daily operations. The team’s mission is to deliver excellent service and efficient solutions that help partners succeed on the Deliveroo platform.

About the role

As a Partner Operations Specialist, you’ll play a key role in managing operational requests, supporting menu setup for new acquisitions, and handling refund processes. You’ll collaborate closely with internal and external teams to guarantee a seamless partner experience.

What you’ll be doing

• Provide prompt and effective support to partners on operational requests and issue resolution
• Manage menu-related tasks, including the setup and updates for new and existing partners
• Handle refund requests accurately and within agreed timelines
• Work closely with Sales, Commercial, and other internal teams to ensure smooth coordination and communication
• Identify opportunities to improve operational processes and enhance partner satisfaction

Requirements

• Experience in customer support, operations, or partner management (preferably in a fast-paced or tech-driven environment)
• Strong communication and problem-solving skills
• Attention to detail and ability to manage multiple priorities effectively
• Team-oriented, proactive, and adaptable to change
• Fluent Italian (C2) and intermediate English (B1-B2), both spoken and written.

This position is reserved for candidates belonging to protected categories (Law 68/1999 – Italy).