PSC Associate/Data entry/Customer Service (Law 68/1999 – Italy)

DELIVEROO; Italia; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading food delivery service in Italy is seeking a Partner Operations Specialist to manage operational requests and partner support. This role focuses on menu setup, handling refund processes, and ensuring collaboration with internal teams. Ideal candidates will have experience in customer support and be fluent in Italian and English. The position offers a competitive benefits package, including flexible working hours and a comprehensive compensation structure.

Servizi

Free Deliveroo Plus subscription

Flexible working hours

Competitive Parental Leave Policy

Work-from-home kit

Employee Assistance Programme

Access to learning platforms like Roolearn

Headspace membership

Gym or fitness membership

Private medical subsidy depending on location

Annual leave and public holidays

Competenze

• Experience in customer support, operations, or partner management.
• Fluent in Italian (C2) and intermediate English (B1-B2).

Mansioni

• Provide prompt support to partners on operational requests.
• Manage menu-related tasks for new and existing partners.
• Handle refund requests accurately within timelines.
• Work closely with internal teams to ensure coordination.
• Identify opportunities to improve operational processes.

Conoscenze

Customer support experience

Strong communication skills

Problem-solving skills

Attention to detail

Team-oriented

Descrizione del lavoro

PSC Associate/Data entry/Customer Service (Law 68/1999 – Italy)

Job ID: R20401

Customer Care

Permanent

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About the team

You’ll be part of the Partner Services Centre, supporting our restaurant partners and ensuring smooth daily operations. The team’s mission is to deliver excellent service and efficient solutions that help partners succeed on the Deliveroo platform.

About the role

As a Partner Operations Specialist, you’ll play a key role in managing operational requests, supporting menu setup for new acquisitions, and handling refund processes. You’ll collaborate closely with internal and external teams to guarantee a seamless partner experience.

What you’ll be doing

• Provide prompt and effective support to partners on operational requests and issue resolution


• Manage menu-related tasks, including the setup and updates for new and existing partners


• Handle refund requests accurately and within agreed timelines


• Work closely with Sales, Commercial, and other internal teams to ensure smooth coordination and communication


• Identify opportunities to improve operational processes and enhance partner satisfaction

Requirements

• Experience in customer support, operations, or partner management (preferably in a fast‑paced or tech‑driven environment)


• Strong communication and problem‑solving skills


• Attention to detail and ability to manage multiple priorities effectively


• Team‑oriented, proactive, and adaptable to change


• Fluent Italian (C2) and intermediate English (B1‑B2), both spoken and written.

This position is reserved for candidates belonging to protected categories (Law 68/1999 – Italy).

A competitive and comprehensive compensation and benefits package

Food

• Free Deliveroo Plus subscription (or equivalent)


• While this varies by country, you’re likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foods

Work Life

• Flexible working hours and location flexibility


• Competitive Parental Leave Policy


• Work‑from‑home kit


• Employee Assistance Programme


• Roolearn platform, giving you access to content from leading L&D providers


• Employee Resource Groups including Women in Tech, Roo‑LGBTQ+, Racial Equity and more

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location


• Every employee is eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success

Equity

• We award equity to our senior employees, giving them ownership in Deliveroo and a share in our success

• Headspace membership


• Gym or fitness membership


• Private medical, medical subsidy or Wellbeing Allowance, dependent upon location

Time to recharge

• Annual leave and public holidays (increases with tenure)


• One paid day off each year to volunteer or support a charity of your choice