Program Manager (QIDP)

LEL Home Services; Remoto; EUR 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

A community service organization is seeking a Program Manager to provide quality assurance support for individuals within the community. The role involves creating cohesive support teams, managing caseloads, and collaborating with service providers to ensure individual success. Candidates should possess a Bachelor's degree in Human Services, strong interpersonal skills, and project management experience. This position offers a full-time opportunity with responsibilities including direct interaction and support for individuals, compliance oversight, and collaborative goal setting.

Competenze

• Produces collaborative materials for quarterly meetings.
• Strong Microsoft Office experience (Outlook, Excel).
• Minimum of two years full-time professional work experience preferred.

Mansioni

• Build relationships with Individuals and understand their interests and needs.
• Coordinate with the Individual Support Team and stakeholders.
• Process quality assurance complaint reports and notify appropriate parties.

Conoscenze

Project Management Methodology

Program Management

Management Experience

Microsoft Office

Leadership Experience

Strong interpersonal and relationship-building skills

Customer service oriented

Strong problem-solving skills

Excellent written and oral communication skills

Formazione

Bachelor's degree in Human Services or related degree

Strumenti

Microsoft Powerpoint

Microsoft Project

Descrizione del lavoro

Program Manager

Reports to: Regional Director Classification: Full-time; non-exempt

Setting: Remote (in community and at home office)

Summary: A Program Manager works as a quality assurance liaison with Individuals families guardians advocates case managers Direct Support Professionals (DSP) other service providers and community resources to create a cohesive support team for the success of theIndividual.

Key Responsibilities

Individual & DSP Support

• Build relationships with Individuals and understand their interests and needs; carry a caseload of at least 35 Individuals
• Assure that DSPs adhere to waiver rules and regulations; be a resource for DSPs as LEL employees and as support staff
• Connect with every Individual / family every month and visit at least quarterly
• Coordinate with IST / Individual Support Team (family members case managers behavior support specialists and other stakeholders)
• Assist Individuals and their family members with maximizing their waiver funds
• Provide ideas and guidance to help Individuals achieve the Good Life
• Occasionally provide direct care and support if no DSP or natural supports are immediately available

Recordkeeping

• Ensure Blue Books with critical information about each Individual is at their home and up to date
• Collaboratively establish Individuals goals
• Ensure drills and assessments are completed monthly
• Work closely with the Individualized Support Team (IST) in assessing the Individuals risks and assuring a plan
• Process quality assurance complaint incident and change of status reports and notify the appropriate parties with the reports.
• Prepare investigate and submit Incident Reports within 24 hours
• Ensure that each of the following are reviewed and agreed upon by the IST at each quarterly meeting :
  • The appropriateness of services and alignment with the Individuals support needs to live their best life
  • Risk assessments and current risk plans
  • The appropriateness of ISP goals
  • Progress towards ISP / PCP goals
  • The appropriateness of current medication as well as compliance
  • Recent and upcoming medical appointments

Health and safety of the Individual

• The compliance of all files

Internal Collaboration

• Work closely with LEL leadership to maximize supports provided to Individuals and their caretakers
• Monitor industry and local trends advising leadership on service changes
• Participate in company leadership meetings and events

Program Managers have calls / meetings approximately 3 times weekly outside of standard business hours.

Meeting with Individuals may require driving up to 4 hours

Success Indicators

• Makes connection with every family at least once monthly
• Visit Individuals at least once quarterly
• Completion of Incident Reports within 24 hours
• Prepare collaborative and thorough materials for quarterly meetings
• Advocates for the needs of Individuals
• Friendly supportive rapport with all Individuals families DSPs and members of the support team
• File compliance
• Program Manager must have a Bachelors degree in Human Services or related degree per state requirements
• Familiarity with FSW CIH Pathways Health & Wellness Medicaid Waivers.
• Minimum of two years full-time professional work experience preferred.
• Satisfies all requirements under applicable law.
• Experience and skills necessary to perform services listed above.
• Strong interpersonal and relationship-building skills.
• Customer service oriented.
• A positive and pleasant attitude.
• Ability to work independently and be self-motivated.
• Exceptional organizational skills and close attention to detail.
• Strong problem-solving skills.
• Excellent written and oral communication skills.
• Strong Microsoft Office experience (Outlook Excel)
• Dependable vehicle and valid Drivers Licence

Physical Requirements :

The employee must :

Regularly :

Speak

Hear (both in person and using a telephone)

Sit

Use hands to manipulate handle or feel

Reach with hands and arms

Lift and / or move up to five (5) pounds

Frequently :

Stand walk stoop or kneel

Lift and / or move up to ten (10) pounds

Occasionally :

Operate a non-commercial automobile for distances up to 500 miles

Climb and / or straddle

Lift and / or move up to 20 pounds

While performing the duties of this job the employee is regularly exposed to an office environment in which the noise level is usually low to moderate. The employee is occasionally exposed to outside weather conditions as well as Individual residences in which the noise levels are usually moderate.

LEL Home Services is an Equal Opportunity Employer. We are committed to fostering cultivating and preserving a culture of diversity equality and inclusion. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other characteristic protected by law.

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full Time

Experience : years

Vacancy : 1