Product Support Engineer - Italy

Hitachi Construction Machinery (Europe) NV (HCME); Castel San Pietro Terme; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading construction equipment manufacturer in Castel San Pietro Terme seeks a Product Support Engineer to ensure dealer and customer satisfaction. This role involves delivering technical support, providing training, and managing warranty claims. Ideal candidates should have an engineering background and strong communication skills, along with proficiency in Italian and English. This position offers opportunities for professional growth and the chance to travel across Europe and Japan.

Servizi

Dynamic international environment

Opportunities for professional growth

Diverse and inclusive workplace

Competenze

• Professional proficiency in Italian and English is required.
• Availability for occasional travel across Europe and to Japan.

Mansioni

• Deliver high-level technical support to dealers across Italy.
• Diagnose and troubleshoot complex issues.
• Provide technical training on existing and new products.
• Evaluate, analyze, and settle warranty claims.
• Communicate updates on new products and coordinate technical modifications.
• Offer structured feedback to the factory.
• Conduct occasional on-site field support.
• Travel regularly between Bologna, Amsterdam, and Japan.

Conoscenze

Strong communication skills

Customer support

Formazione

Engineering background (Mechanical, Mechatronics, or similar)

Descrizione del lavoro

Hitachi Construction Machinery Europe (HCME) is a leading manufacturer of hydraulic excavators and specialized construction equipment, dedicated to innovation, environmental responsibility, and customer satisfaction.

Values

• Honesty & Sincerity – The foundation of every interaction.
• Environmental Respect – Protecting the world we help shape.
• Social Responsibility – Valuing people, culture, and community.
• Reliable Leadership – We stand behind our commitments.

Mission

As a Product Support Engineer for the Italian market, you will play a central role in ensuring dealer and customer satisfaction, driving the quality of technical support, field assistance, and warranty decisions.

Responsibilities

• Deliver high-level technical support to dealers across Italy.
• Diagnose and troubleshoot complex issues, guiding dealers and sales teams with timely solutions.
• Provide technical training on existing and new products for dealers, end‑users, and internal teams.
• Evaluate, analyze, and settle warranty claims from multiple territories.
• Communicate updates on new products and coordinate technical modifications when needed.
• Offer structured feedback to the factory to support future product enhancements.
• Conduct occasional on-site field support when required.
• Travel regularly between Bologna, Amsterdam, and, when needed, the global headquarters in Japan.

Qualifications

• Engineering background (Mechanical, Mechatronics, or similar).
• Strong communication skills and a genuine desire to support customers.
• Professional proficiency in Italian and English.
• Availability for occasional travel across Europe and to Japan.

Nice to Have

• Experience with hydraulic systems, combustion engines, or electrical powertrains.
• Familiarity with warranty processes and managing/supporting a European dealer network.

Benefits

A dynamic international environment, opportunities for professional growth, and the chance to be part of a company shaping the future of construction technology.

Apply

We’d love to hear from you. Click Apply Now and take the next step in your career.

At HCME, we’re committed to building a diverse and inclusive workplace—everyone is welcome.

Employment Type: Full‑time

Seniority Level: Entry level