Product IT Specialist

F. Hoffmann-La Roche AG; Italia; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading global healthcare company is seeking a Product IT Specialist in Italy to install and maintain IT products and workflow solutions at customer sites. You will troubleshoot complex IT ecosystems, collaborate with stakeholders, and ensure regulatory compliance. The ideal candidate holds a diploma in IT or Networking and has experience in data security or medical laboratories. This role demands excellent problem-solving skills and strong customer focus.

Competenze

• Experience with HL7/ASTM protocols is an advantage.
• Work experience in data security or IT support is a plus.
• Familiarity with medical laboratories is advantageous.

Mansioni

• Design and build workflow & IT solutions for customers.
• Install and maintain Roche IT products at customer sites.
• Lead troubleshooting of complex IT ecosystems.

Conoscenze

Problem solving

Troubleshooting

Customer focused

Excellent communication

Proactive and dynamic

Formazione

Diploma in IT, Automation or Networking

Descrizione del lavoro

Product IT Specialist page is loaded## Product IT Specialistlocations: Hod Hasharontime type: Full timeposted on: Posted Todayjob requisition id: 202512-132790At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.### ### The PositionThe Product IT Specialist is responsible for installing and maintaining Roche Diagnostics IT Products and Roche Instruments’ operating software and workflow at Customer sites. You will play an important role in planning, implementing, creating, organizing and monitoring the activities of workflow & IT Solutions products.**Your Responsibilities*** Work with business stakeholders, IT partners and customers to design and build workflow & IT solutions for our customers.* Install, maintain and troubleshooting Roche IT products at Customer sites.* Install, maintain, and secure Windows-based environments (physical and virtual) and physical Firewalls to ensure seamless connectivity between devices and servers.* Lead comprehensive troubleshooting of complex IT ecosystems—including servers, middleware, and integrations.* Partner with customers' IT and Information Security teams to define access protocols, ensure secure communication, and verify compliance with organizational cybersecurity requirements.* Provides consultation on connectivity solutions, regulatory compliance, security and virus protection concerns and the implementation of our products.* Supports first implementation and subsequent implementations or modifications of the designed solutions at customer's sites.* Supports relevant business opportunities for the assigned portfolio by helping to define tailored solutions based on customers' needs and objectives.* Ensure activity planning/reporting on the CRM software, keeping data updated.**Who You Are*** Hold a diploma in IT, Automation or Networking* Experience with HL7/ASTM protocols- advantage* Work experience in data security, IT support, networking or IT product support – advantage* Work experience in medical laboratories – advantage* Strong in problem solving and troubleshooting* Excellent communications and presentation skills, proactive, dynamic, independent, autodidact and able to work under pressure* Customer focused and a strong team player* Fluent in English and Hebrew (both oral and written)* Driving license### Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.Let’s build a healthier future, together.**Roche is an Equal Opportunity Employer.**